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Hardware error, LiveKernelEvent

Anonymous
2023-05-16T07:26:01+00:00

My laptop keeps shutting down at night due to this error:

Source

Windows

Summary

Hardware error

Date

‎5/‎15/‎2023 10:36 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 15f

Parameter 1: 2

Parameter 2: ffffd00d097d3010

Parameter 3: ffffffff

Parameter 4: ffffd00cfd8d58a0

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1033

How can I fix it?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2023-05-16T07:56:26+00:00

    Hi Arturo,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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