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Windows 11 update failure

Anonymous
2023-05-19T14:31:54+00:00

I have been having problems with my windows 11 updates ever since the turn of the year. Whenever I head to windows updates in my settings, I always get an Install error - 0x80070002. What could be the problem?

My system information is:

Dell latitude 7290

Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (8 CPUs), ~2.1GHz

16GB RAM

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-19T15:18:13+00:00

    Do you have and use Support Assist?

    SupportAssist | Dell US

    Have you looked at this?

    Dell computers tested for update to Windows 11 build 22H2 and previous versions of Windows 11 | Dell US

    Have you checked with the Dell Community and those who have the same computer as you?

    Dell Community - Dell Community

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  2. DaveM121 891.6K Reputation points Independent Advisor
    2023-05-19T15:05:17+00:00

    Hi Joseph,

    I am Dave, I will help you with this.

    1

    Open the Settings App (gear icon on your Start Menu)

    Go to System - Troubleshoot

    Click 'Other Troubleshooters'

    Run the Windows Update troubleshooter from the resulting page

    2

    If that does not get the update service working on your PC

    On the updates settings page, pause updates for 7 days

    Restart (not shut down) your PC

    Then, re-enable updates, do they then install correctly?

    3

    Open the Settings App (gear icon on your Start Menu)

    Go to Windows Updates

    What update(s) are showing as pending and failing on your system?

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