This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above

Question

Hello,

I encountered a serious issue with my computer today. While I was working, my computer suddenly restarted and displayed a blue screen. I'm extremely worried because I had a similar problem in the past where my hard disk failed, resulting in the loss of all my important files. I don't want to go through that again, so I'm reaching out for urgent assistance to identify and fix the underlying problem.

I used a software called "WhoCrashed" to gather some information about the bug, but I'm not sure how to interpret it or find the solution on my own.

Crash Dump Analysis

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Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Tue 2023-05-23 12:51:54 PM your computer crashed or a problem was reported

Crash dump file:	C:\Windows\Minidump\052323-8578-01.dmp (Minidump)
Bugcheck code:	0xA(0xFFFFD9886AA1B2E0, 0x2, 0x1, 0xFFFFF80578AE078F)
Bugcheck name:	IRQL_NOT_LESS_OR_EQUAL
Bug check description:	This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
Analysis:	This is a typical software problem. Most likely this is caused by a bug in a driver.

On Tue 2023-05-23 12:51:54 PM your computer crashed or a problem was reported

Crash dump file:	C:\Windows\MEMORY.DMP (Kernel memory dump)
Bugcheck code:	0xA(0xFFFFD9886AA1B2E0, 0x2, 0x1, 0xFFFFF80578AE078F)
Bugcheck name:	IRQL_NOT_LESS_OR_EQUAL
Bug check description:	This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
Analysis:	This is a typical software problem. Most likely this is caused by a bug in a driver.

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Conclusion

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2 crash dumps have been found and analyzed. No offending third party drivers have been found.

I would greatly appreciate your expertise and guidance in resolving this critical situation. My main concern is protecting my data and ensuring the stability of my system. I can't afford any more disruptions or the risk of losing my files.

Please respond as soon as possible and provide instructions on what steps I should take to address the issue and prevent any further complications.

Thank you for your prompt attention and support.

Best regards,

Aanish

Answer 1

Thanks Aanish.

No drivers were named in the crashes.

The next step,

Let us try finding any misbehaving driver

Enable Driver Verifier:

http://answers.microsoft.com/en-us/windows/wiki...

(Must create a Restore point before)

Upload the newer dumps when you get Driver_Verifier_detected_voilation.

Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.

Answer 2

Hi sumit

New folder - Here's the link

I am currently utilizing Windows Subsystem for Linux (WSL) and I would like to inquire whether it could be the underlying cause of the issue I am currently facing.

Thank you for your attention to this matter.

best regards ,

Aanish

Answer 3

Hi,

I'm Sumit, here to answer your query at the Microsoft Community.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...