Ransomware

Question

Hi I Need BIG help!!! I am Getting Emails from onedrive saying there are signs of a Ransomware Attack on My Files and then I looked up how to stop it with Onedrive And I went on a website by microsoft telling me how to stop it but The thing telling me to scan the virus wasn't there!! Heck no mention of A virus, ransomware, malware Nothing exept That it was all normal and I have My antivirus on 24/7 But When I scanned my computer it said everything was good but I dont know if the Emails are Fake but I will put pictures to show you what I Mean!!

Answer 1

also No new file name and no new exstentions

Answer 2

Hi Out2sea88,

I am Dave, I will help you with this.

1

That Email may or may not be genuine, if you hover your mouse (don't click) the Visit OneDrive.com link, what is the reported location that link goes to?

2

On your PC do you have access to your personal files and are they opening correctly, and check that none have a new strange file extension added to the file names.

Answer 3

1. When I clicked the Link it brought me to Onedrive
2. Yes I have access to all my Files

Answer 4

Picture #2

Answer 5

Picture #1