does microsoft ever lock down a computer i got a calll that said my computer had been hacked and it was lockedndown

Question

does microsoft ever shut down a computer i got a mesage that my computer was locked down do to a hack

i tsaid calll 8882244909 i feel it was a scam

Answer 1

Hi, and thanks for reaching out. I am Zainab, an Independent Advisor and a Windows user like you. I'll be happy to help you out today.

I understand how important it is for you to resolve this issue, nothing to worry I will do my best to help you out.

Microsoft will never proactively reach out to you via email or phone call to provide technical support. If you receive a phone call claiming to be from Microsoft or see a pop-up window on your PC with a fake warning message and a phone number to call and get your issue fixed, it's better to be safe and not click any links or provide any personal information.

Shut down your PC to remove the fake warning, then turn on your PC again to check if the fake warning is removed.

You can report this incident to Microsoft using this link:

https://www.microsoft.com/en-US/concern/scam

Here is the link for more info on how to Protect yourself from tech support scams:

https://support.microsoft.com/en-us/windows/pro...

https://www.microsoft.com/security/blog/2017/04...

I hope the above information helps. Please let me know how it goes.

Best Regards,

Zainab.

Answer 2

It is a scam. Just ignore it.