Windows color issue

Question

I have a very strange problem that just cropped up. My old backup computer running Windows 10 started showing strange background colors. For example, when I open a new Word document, the page is light blue. In file explorer, the background is blue. If I open a photo, the colors look fine. My desktop background picture looks fine. Is there some setting I inadvertently tweaked that is causing this. I have no idea where to look.

Answer 1

Hello BobKatcher12487,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try the method below if it helps.

Press Windows key+R to open Run then copy and paste the path below to open the old Personalization.

shell:::{ED834ED6-4B5A-4bfe-8F11-A626DCB6A921}

Press Enter

Under Windows default, select Windows or Windows (light)

If the issue persists, please take a screenshot of the issue and post it in your next response.

https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

Hello BobKatcher12487,

Have you tried doing a System Restore? What is the exact make and model of your device?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

https://answers.microsoft.com/en-us/feedback/fo...

Kind regards,

John DeV

Independent Advisor

Answer 3

You are absolutely right. I was looking at the snip on the affected system. I took a screen shot with my phone. The background is much courser in this picture, but the color shows. Now this system is a tablet, so there is no graphics card to replace that I know of. Is there anything else you can think of for me to try?

Answer 4

Hello BobKatcher12487,

Thank you for updating me with that information. I did not notice any light blue in file explorer and Word document. It looks normal to me.

Have you tried updating your graphics card?

If the issue persists, please try performing a System Restore at an earlier date where everything is still working.

Press Windows key+R to open Run then type: rstrui.exe

Press Enter. This will open System Restore

Click the Next button.

Select the restore point at an earlier date where everything is still working.

Click Next then Finish

Kind regards,

John DeV

Independent Advisor

Answer 5

John, Your suggested solution did not help my problem. I believe the system was working a couple days ago. I don't access it every day, so I can't be sure exactly when. I took a screen shot. It shows how a Word document appears, you can see file explorer, and you can see a photo opened in Microsoft Office. The photo looks fine. The others look whacky. Also note the desktop background is what you had me change it to, so I believe I did that correctly.