Network Adapter Issue

Question

Hello, I have an Asus Experbook Laptop with Ryzen 7 OS. It doesn't come with a LAN port built in the laptop. I bought an Ethernet Adapter(USB to LAN) and when I inserted it on my laptop, it didn't connect me to the internet automatically just like a regular LAN cable connected to a pc with a LAN port does. I tried looking for the network adapters but it only shows the WiFi and nothing about ethernet. I already turned off Firewall and even reset my network adapters. Please help. I tried running netcpa.cpl and I found out that there's only one adapter in there which is the WiFi, it doesn't show ethernet or anything. Could this be an issue with the adapter itself not working or could it be with my ISP?

Answer 1

Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.

I’m sorry that you are experiencing this issue. Please check the device manager to see if the system recognizes the adapter.

Right-click on the Start button and select "Device Manager" from the menu. Look for any devices with a yellow exclamation mark or red X next to them, as this could indicate a driver issue.

Check if any updates are available for Windows and update the Ethernet adaptor.

Test the adapter on a different computer to see if it works properly. If it doesn't, then the adapter itself may be defective. You can test it with another device, such as a Mobile, Tablet or smart TV if you cannot access another computer.

I hope the above steps helped you. In case of additional questions, reach out back to me, and I will be happy to help and try my best to resolve your issue. Thank you.

Best,

Mostafa