Cant scan from printer to computer

Question

I can print from my laptop to my HP ENVY4520. But when I want to scan from printer to computer , it says "computer not listed>" This started after I switched from wireless connection (network adapter failed) to USB. How can i get this to scan to computer again?

I can scan if I go through Windows scanner, but then it only comes out in bmp file instead of pdf.

Answer 1

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

Reinstalling the HP program should fix this problem. I have enclosed a link to the HP Envy 4520 support web page. This page has the programs needed for your printer to work.

First, download the Diagnostic tool-fixes installation and driver issues. This will place HP's scan doctor on the computer. This is great at finding problems.

If this does not work, you will want to download the Installation of software and drivers-includes print, scan, latest features, and solutions. This will reinstall the entire package including the scanner.

https://support.hp.com/us-en/drivers/selfservic...

Please let me know if you have any questions.

Best Wishes,

Cindy

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.