File Explorer Crashing

Question

My files explorer keeps crashing. Every time I try to delete a file, open it, or move it somewhere. The file is as small or simple as a Word document with a few sentences. I have tried everything from cmd to PowerShell and updating/restarting.

Answer 1

Hello Alexander,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try the following methods below.

**Restart Windows Explorer

Press Ctrl + Shift + Esc to open Task Manager.

Select the Processes tab.

Scroll down and select Windows Explorer, Right click then select Restart.

**Press Windows key+R to open Run then type:

shell:recent\AutomaticDestinations

press Enter

Delete the contents of the resulting folder

Kindly do the same on the path below

shell:recent\CustomDestinations

After that, restart your computer

Note: This will remove the shortcuts in Quick Access but not the actual files

**Check for updates

Select Start > Settings > Windows Update. Select Check for updates. Install any available and pending updates and restart your device.

**Please try to run DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/usi...

After that, restart your computer using clean boot of Windows 10.

**Perform a Clean Boot

Determine whether a background program or a software conflict is causing the issue.

Press Windows key+R to open Run then type: msconfig

Press Enter

Select System Configuration > go to the Services tab.

Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Please check the support article at the link below for more details.

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor