volmgr 161 + kernel-power 41 error while gaming

Question

Hello,

My computer restarts randomly, when I checked it from the event viewer, I noticed these 2 events "Volmgr 161 and kernel-power 41".

I would appreciate it if you could help with the subject.

Win11 Pro Version 10.0.22623 Build 22623

AMD cpu, NVIDIA g.card, M2 SSD disks

Cheers,

Firat

Edit: I couldn't add minidump file because there is not upload file section.

Answer 1

Hi Firat,

Thanks for sharing the requested files.

The minidump files indicate dxgmms2.sys file as a cause of the BSOD which is related to the display driver.

Please, uninstall the display driver completely using this DDU free utility, then download/install the latest display driver or a driver that is compatible with your computer from the manufacturer's official website:

https://www.guru3d.com/files-details/display-dr...

Also, download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

Please do not hesitate to ask if you need further assistance.

Stay safe.

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hi Dyari,

You can find the files here: logs

Answer 3

Hi Firat,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

https://answers.microsoft.com/en-us/windows/for...

Also, check C:\Windows and share the MEMORY.DMP file.

If the folder is empty or the MEMORY.DMP is not available, kindly share the Event viewer logs:

https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.