Which third party/ms programs should I install?

Question

Hello, im using w10 x64, rx6500 xt 4 gb (new series with something called version 4.0) gpu, 16 gb of 3200mhz ram, intel i5 11400f cpu. I wonder which other apps/programs I "have to" have to use games, emulators without crash. Let me help you about third party programs im asking for to make it clear for you: They are like visual basic and directx, sometimes they become a must to install. That kind of applications Im looking for. Not like something makes things easier. Im looking for "must to install for games, emulator" programs.

Thank you.

Note: It is because the emulator called Ga**L**p to play Pu** Mo**** often gives black screen and I have to reopen it. That didnt happen with my neighbour's computer which has windows 10 x64 too. So what is wrong with my computer? That happened before with windows 11 x64. Today I turned back to windows 10 x64 with clear installation and black screen issue happened again. This only happens with that emulator, so it looks like no hardware problem. What software should I get to make that emulator works fine?

Last note: I already tried using it w/o updated and outdated gpu/cpu drivers both on w11 x64. Now played it with windows 10 x64 without amd software but windows update installed everything that I need. So if that worked for 1 time with clear game experience. Should keep doing it right? I mean there is no error log or something to share here but pure black screen.

Answer 1

Hi deaöcaa özgür,

I haven't received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.  

When you're ready, you can upload contents to a cloud drive, such as OneDrive.

Best Regards,

Kyo - MSFT | Microsoft Community Support Specialist

Answer 2

Hi deaöcaa özgür,

Thank you for getting back to us.

Don't worry, GameLoop and PubgMobile are the names of software products and do not directly indicate the company name or deeper information.

Although you mentioned that Emulator or game settings didnt change anything, it is not rule out that some configuration items may have compatibility issues under certain versions.

Take Edge as an example, you can go to Settings and take screenshots of most of the setting pages and compress them into a compressed package.

Let me know when you're ready.

Also, you mentioned that you tried most of the solutions. Maybe you can provide methods that you have referenced.

This helps me avoid offering duplicate solutions.

Best Regards,

Kyo - MSFT | Microsoft Community Support Specialist

Answer 3

Game gets black screen but I cant find something related to error log because there is no error or crash. Actually there happening something wrong in background but dont know how to give you anything you can analyze. Emulator or game settings didnt change anything. I tried most of the solutions. That happens with only pubg mobile on gameloop (if you revealed the company and game name, so ok for me. I thought company names against the rules here)

Answer 4

Hi deaöcaa özgür,

Welcome to Microsoft Community.

I can understand your confusion.

The software and games you mentioned seem to be GameLoop and PubgMobile.

According to your description,

Your device hardware should be fine, as you mentioned that that happened before with Windows 11 x64.

Due to the limited network environment, it is temporarily impossible to download the software for you for testing.

I hope you will understand.

Which subject do you mean by the black screen problem?

• When the emulator is running the game, the game has a black screen?
• Or when running the emulator, Windows gets a black screen?

If you're referring to the first case, you may need to test if the same situation exists for other games.

Based on my search, it seems that PubgMobile is more prone to black screens.

In order to better analyze the problem, it is recommended that you provide the GameLoop setting interface as much as possible to see if there is a parameter configuration that causes the black screen problem.

Looking forward to your response to further analyze.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Kyo - MSFT | Microsoft Community Support Specialist