Organiser locked out in Teams waiting room

Question

Hi,

I organise a meeting on MS Teams through the MS Outlook Addon or through the Teams calendar itself. Everyone receives the links and it is set up in the Calender. When I want to start the meeting I end up in the Waiting Room and no one else is able to let me in. It is very embarrassing.

I have cleared the MS Teams cache mutliple times. Yesterday, I cleared the cache and then practiced to do it... with people in my own company and with people outside my company. Everything worked perfectly.

I then set up a formal meeting (not a test) and it did not work. I went half an hour before the meeting start to make sure that I am the first one to start it, but I was locked out in the Waiting Room. No one else had the option to let me in. I cleared the cache and tried again. The result stayed the same.

In the end I had to set it up urgently in Zoom. This is not what I want to do.

I will appreciate any help.

Thanks!

Answer 1

Hi Sara426-7182!

This issue is in Microsoft’s backlog.

As a workaround, when you join the meeting, make sure your Outlook client and Teams are logged into the same account that the meeting was scheduled from. For more details about it, you can refer to:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35916955-unable-to-start-meeting-as-organizer-stuck-in-vi