Audio driver not fixed

Question

Hey Microsoft Communtity,

I have been trying to fix the audio for almost an entire year now, and without luck, the issue is not resolved. If I update my audio driver, it'll start making these bugging sounds on speakers/headphones, I've tried factory resetting the entire laptop, issue still persist. And it's really frustrating, to the point where I give up now and ask for help. What can I do to fix this audio driver problem once and for all?

Answer 1

Please right-click on both drivers in the device manager folder and uninstall them.

Then restart your computer. Many times Windows will reinstall the drivers and fix the problem.

If you still have a problem, please send over the make and model of the computer along with the build of Windows you are using.

The build information can be found by typing winver in the search on the taskbar.

Best Wishes,

Cindy

Answer 2

Here is the audio drivers of now, and another thing is, if my laptop shuts down and plug in headphones, i would hear some sort of popping only on the left side. I tried with multiple headphones, same result.

Answer 3

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

I know you mentioned you have updated the audio drivers. I would like to see the drivers you currently have on your computer to make sure you are not missing any.

Please send over screenshot photos of the drivers in both the audio inputs and audio outputs folder and the drivers in the sound, video, and game controllers.

I have enclosed the directions below.

Please type the words device manager in the search and open the page.

Then click on the Audio input and audio output folder and take a screenshot of the page.

Do the same with the sound, video, and game controllers.

Please go to the send over a screenshot of the about screen.

Type the word about in the search and open the page. Then take a screen shot of the entire page.

Please let me know if you have any questions.

Best Wishes,

Cindy