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Bluetooth issues w11

Anonymous
2023-03-21T18:59:34+00:00

Hello, I need help with bluetooth on my laptop. Yesterday it worked normally, I could connect my headphones but today after connecting they still didn't work so I tried turning bluetooth off and on via the button only then bluetooth wouldn't turn on. I turned on diagnostics and it told me to reboot my computer because of the update and I did and after booting up my bluetooth didn't work at all. It didn't even show up for me to turn it on, it didn't show up in Device Manager.
I also tried updating windows but it didn't help. I was going to try reinstalling as well, but I better ask first. I also tried the windows insider dev build, didn't help either.

Device PNP Device ID Error Code
Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\6&39CC0E20&0&4 43

msinfo32:

OS Name	Microsoft Windows 11 Home Insider Preview 

Version	10.0.23403 Build 23403 

Other OS Description 	Not Available 

OS Manufacturer	Microsoft Corporation 

System Name	LAPTOP-JLBC5VM8 

System Manufacturer	LENOVO 

System Model	82K2 

System Type	x64-based PC 

System SKU	LENOVO_MT_82K2_BU_idea_FM_IdeaPad Gaming 3 15ACH6 

Processor	AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s) 

BIOS Version/Date	LENOVO H3CN31WW(V2.01), 18/11/2021 

SMBIOS Version	3.3 

Embedded Controller Version	1.31 

BIOS Mode	UEFI 

BaseBoard Manufacturer	LENOVO 

BaseBoard Product	LNVNB161216 

BaseBoard Version	SDK0T76463 WIN 

Platform Role	Mobile 

Secure Boot State	On 

PCR7 Configuration	Elevation Required to View 

Windows Directory	C:\WINDOWS 

System Directory	C:\WINDOWS\system32 

Boot Device	\Device\HarddiskVolume1 

Locale	Slovakia 

Hardware Abstraction Layer	Version = "10.0.23403.1001" 

Username	LAPTOP-JLBC5VM8\my name 

Time Zone	Central Europe Standard Time 

Installed Physical Memory (RAM)	16.0 GB 

Total Physical Memory	13.9 GB 

Available Physical Memory	6.36 GB 

Total Virtual Memory	22.4 GB 

Available Virtual Memory	12.8 GB 

Page File Space	8.50 GB 

Page File	C:\pagefile.sys 

Kernel DMA Protection	Off 

Virtualisation-based security	Not enabled 

Windows Defender Application Control policy	Enforced 

Windows Defender Application Control user mode policy	Off 

Device Encryption Support	Elevation Required to View 

Hyper-V - VM Monitor Mode Extensions	Yes 

Hyper-V - Second Level Address Translation Extensions	Yes 

Hyper-V - Virtualisation Enabled in Firmware	Yes 

Hyper-V - Data Execution Protection	Yes 

winver

Version 22H2 (OS Build 23403.1001)

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-03-21T19:25:51+00:00

    By default win11 does not auto install drivers, it only auto updated win critical updates.

    Use the latop makers update utility to update both bios and all drivers

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