Hello KenethTey,
Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today.
Due to the scope of your question, it is best to ask this on Microsoft Site Q&A which is a technical community platform where most of the members were IT professionals that would greatly help you with the issue.
Microsoft Site Q&A
https://docs.microsoft.com/en-us/answers/topics...
Kind regards,
John DeV
Independent Advisor