Windows does not refresh automatically and does not shutdown

Question

Hi, I have an ASUS VivoBook that I was using for two years with Windows 10. However now, Windows does not refresh automatically. Whenever I do a paste, delete, rename, etc. I have to refresh manually to make the change appear. To make things worse I can't shut down the computer too. When I click shutdown the shutdown screen appears and then the screen turns off. However, the machine is still running. I have to press and hold the power button to shut down the computer.

I tried restarting the windows explorer through the task manager, but then the whole screen turns black and stays like that. What can I do to solve this issue? Can someone, please help me? Thank you!

Answer 1

A new update!

When I powered off the laptop (using power button) and turned it on again, a Windows update got installed, and then I was able to do the things listed in the third option (SFC, DISM, and CHKDSK). But the problem is not resolved.

Since I cannot restart the laptop, I am not sure how to do the clean boot. What can I do?

Answer 2

Hi Paloma,

Thank you for the reply.

I tried the first two solutions you mentioned. When I checked the drivers, there was an issue with "VivoBook UEFI" firmware. I installed the latest version of the driver, and then the problem got fixed. However, to make sure, I shut down the laptop and turned it on again. Now the problem is back. But there is no issue with any drivers now.

When I tried the third solution, It gave the following message.

But I can't restart the laptop. The restart screen appears, but it stays there for hours. What can I do now?

Answer 3

Hello, how are you?

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:

https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

https://support.microsoft.com/en-us/help/402844...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /x

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

Clean boot

For clean boot follow the steps below:

1. On the Desktop, press the Windows + R keys simultaneously to open Run;
2. In Run type MSCONFIG and click OK to open System Configuration;
3. On the Services tab, check the Hide all Microsoft services option and click Disable All;
4. Click Apply and OK;
5. Restart your computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.