NVIDIA Platform Controllers and Framework error?

Question

Under software devices, one of the drivers there has an exclamation point next to it indicating an issue. I'm not sure what it means or what it's related to, but I'll leave an image of the error below so that it could possibly be deciphered. Any help is appreciated.

Here's the image:

Answer 1

Hello David. I'm Greg, here to help you with this.

1. The Nvidia display driver is so important here that merely updating it might not be enough. Try everything here to make sure including DDU to clean out the old driver before installing new from each suggested source:

https://answers.microsoft.com/en-us/windows/for...

2. If no newer or different Nvidia driver fixes it then try removing the Nvidia GeForce software and reinstalling only the driver:

https://www.howtogeek.com/681225/how-to-downloa...

3. There are fixes here to try as well:

https://answers.microsoft.com/en-us/windows/for...

https://www.nvidia.com/en-us/geforce/forums/gam...

https://www.reddit.com/r/AsusROGZephyrusDuo15/c...

https://www.reddit.com/r/AsusROGZephyrusDuo15/c...

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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Answer 2

Hi Greg, thank you for assisting me.

I followed the instructions you provided.

I used DDU to delete my graphics drivers, but I had some trouble navigating through your suggested driver download methods, so I just resorted to redownloading the graphic drivers using NVIDIA's website.

It worked like a charm, and the issue is no longer present! I appreciate the help.

Just for clarification, the prior issue with the driver was a "code 19" error. I noticed most of the links you provided were related to "code 31" errors. I apologize for not clarifying in my initial post. Regardless, the issue is solved. Hopefully.

Answer 3

I'm glad to hear it's fixed, David. It apparently needed the display driver reinstalled after cleaning out leftovers from the old one. This is a frequent cause of both errors 19 and 31.

Let me know if I can help further. I'll stay subscribed to this thread in case you need anything else, until the system locks it in a few months.

Also if any particular post provided the solution, please mark it as Answer or Helpful to help others who find this thread.