Unfixable audio problem

Question

Hello, so I have a problem after cleaning my PC where my audio suddenly won't output anything to both back and front panel and I've tried reinstalling audio drivers, reinstalling windows, troubleshooting, even resetting CMOS, and still no luck. I've checked the motherboard if I managed to damage it someway while I was cleaning it but I didn't see any damages. I've been also hearing static noise as soon as a turn on the PC, note that this noise wasn't there before. Any help would be appreciated.

Motherboard: A320m PRO-VH

CPU: AMD A8-9600

Windows 10 Pro 22H2

Answer 1

Hello, I've fixed my problem. The issue was the soundchip of my motherboard is faulty. I fixed it by buying an external USB Soundcard Adapter. In case that someone have the same problem as me this is the solution. Thanks for replying and trying to help me on my problem.

Answer 2

Hello ,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

Disable any Antivirus program or Windows firewall you may have for temporary purpose.

Please try to connect any Bluetooth or USB headphone or speaker then see if you are able hear any Sound.

Best Regards,

Prakash

Answer 3

Dear Cheese,I'm sorry the suggestions didn't work;

In this case unfortunately I ran out of new ideas about the problem;

But don't worry, maybe another community user has a new solution;

See you soon!

Answer 4

Unfortunately nothing happened, it still doesn't have sound and i'm still hearing static noises.

Answer 5

Hello Cheese, welcome to the Microsoft community, I'll be happy to help you today;

I understand that you are experiencing audio issues on your Windows 10 PC;

Initially I recommend that you check if you are updated with the latest version of Windows 10;

Press Windows key + i and go to Update and Security;

Click Check for updates and do ALL pending updates;

Uninstall audio drivers;

Access the Device Manager;

Click on (>) Sound, video and game controller;

Uninstall all devices listed under (>) Sound, video and game controller;

Then go to the MSI website and install the latest audio drivers:

https://download.msi.com/dvr_exe/mb/realtek_aud...

Install the latest chipset driver:

https://download.msi.com/dvr_exe/mb/amd_chipset...

Check if the problem still persists;

Hope this helps, see you soon!