User Profile Disconnected

Question

I have multiple user profiles on my pc. I often encounter the 'blue screen of death (recovery)' which forces a restart. After the restart, a key user profile is not listed. It is the same user profile impacted each time this occurs. Previously I regained access through the 'other user' option (entering the username and password). This method previously opened the user profile and repopulated the user list with the missing profile. This time, however, when I undertake this same process, it states that the username and or password is incorrect. They are not as these credentials access my account online every time.

Does anyone have an alternate solution to regain access to my user profile?

IMPORTANT: The user profile/folders are still physically on the C:DRIVE

Answer 1

Hello Helping Hand Required,

I haven't received the message from you yet. If there is anything more I can do for you or anything is unclear, please do not hesitate to let me know. 

Best Regards,

Lenka | Microsoft Community Support Specialist

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Answer 2

Hello Helping Hand Required,

Thanks for using Microsoft products and posting in the community.

I'm sorry to hear that you are having problems with your user profile.

From what you have described, the user profile may be corrupted and you can try to repair the corrupted user profile in Windows.

Here are the steps to follow.

• 1. you can first log in to the system using another administrator account
• 2. Then create a new local administrator user account
• 3. Change the newly created account to an administrator account
• 4. Copy the corrupted user profile to the new user profile

There are detailed steps in the following link.

Fix a corrupted user profile in Windows - Microsoft Support

Please note that before implementing any changes, it is recommended that you back up your data to avoid accidental data loss. If you need help, please consider requesting professional support.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist