Facing Problem in connecting shared printer

Question

Dear Sir,

i have a server with OS Windows Server 2012 R2 in which all printer are connected and this printer are been shared to everyone in our organization.

But the laptop user with windows 10 and windows 11 are unable to connect this printer as they are getting errors saying "Windows cannot connect to the printer. Access is denied" for windows 10 and users with windows 11 getting error 0x0000011b

Please help with the resolution in the above matter

Answer 1

Hi, Revmax.

You have made the registration key on the printer server and also create a local account and administrator permissions and try to connect the printer.

Independent Advisor - Community

Thanks

Answer 2

ThankYou Ivan for your quick response...

I have checked KB Update which u have mentioned but didn't find the same in my User laptop windows update history.

I have change Regedit Key and start getting some new errors. Sharing you the screenshot below

Below screenshots available printer to connect.

Below screen shot show getting error while connecting printer

or asking for authentication

Please help me in this regards

Answer 3

Hi, Revmax.

I am Ivan, I will help you with this.

1- Uninstall Windows update KB5005565 and restart it.

2- Open "regedit" as administrator open, go to HKEY_LOCAL_MACHINE > System > CurrentControlSet > Control > Print

In the "Print" folder, right-click, place the arrow over "new" and select "DWORD (32-bit) Value". Then, name the new record as “RpcAuthnLevelPrivacyEnabled” and set it to value “0”.

You can hide the update and remember the KB5005565 number of the Update run the "Show or hide updates" application troubleshooter by downloading it from the Microsoft Download Center, however, to make it easier, I'll leave the link here below:

https://download.microsoft.com/download/F/2/2/F...

When you click on the download link, you will be asked to open or save. Choose save.

Opening wushowhide.diagcab will start troubleshooting. Click Next to proceed and follow the instructions provided to complete successfully.

When finished, you will have disabled/blocked the update of just that kb

Solution given by: @Luís_P (https://answers.microsoft.com/pt-br/profile/17c...)

Independent Advisor - Community

Thanks