Microsoft store

Question

Hi

Just took ownership of a new gaming PC which to my regret came with this mess windows 11, Cant install my xbox app as pressing the button does nothing

how can i fix this here are my specs

Case

LIAN LI LANCOOL II GAMING CASE

Processor (CPU)

AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)

Motherboard

ASUS® PRIME B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!

Memory (RAM)

16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)

Graphics Card

12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12

1st M.2 SSD Drive

1TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)

Power Supply

CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY

Power Cable

1 x 1.5 Metre UK Power Cable (Kettle Lead)

Processor Cooling

PCS FrostFlow 120 Series RGB High Performance Liquid Cooler (AMD)

Thermal Paste

STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

LED Lighting

50cm RGB LED Strip

Sound Card

ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)

Network Card

10/100/1000 GIGABIT LAN PORT

Wireless Network Card

WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD

USB/Thunderbolt Options

MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS

Operating System

Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]

Operating System Language

United Kingdom - English Language

Windows Recovery Media

Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account

Office Software

FREE 30 Day Trial of Microsoft 365® (Operating System Required)

Anti-Virus

Norton 360 For Gamers: 1 User, 3 Devices - 1 Year Subscription

Browser

Microsoft® Edge

Keyboard & Mouse

Corsair Bundle - K55 RGB PRO Keyboard & M55 PRO Mouse

Headsets

CORSAIR VOID RGB ELITE USB Carbon Gaming Headset, 7.1 Surround Sound

Mouse Pad

PCS Gaming Mouse Mat

Speakers

LOGITECH Z313 2.1 SILVER/BLACK SPEAKER SYSTEM

Warranty

3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)

Delivery

STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)

Promotional Item

Get Company of Heroes™ 3 when you buy select AMD Ryzen™ 5000 Series processors!

Welcome Book

PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Logo Branding

PCSpecialist Logo

Answer 1

Hello ChrisHolden7,

Thank you for updating me with that information. If the issue still persists, please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

https://answers.microsoft.com/en-us/windows/for...

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

Here is the error

Answer 3

Hi

Done what you said Xbox app goes a quarter on the progress bar then claims it's failed to install 😕

Answer 4

Hello ChrisHolden7,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try this if it helps.

Please make sure to uninstall the Microsoft Store and Xbox app first.

**Uninstall the Microsoft Store app:

Press Windows key + X

Click and Run Windows PowerShell as Administrator. Copy and paste the command below then press Enter.

get-appxpackage *WindowsStore* | remove-appxpackage

**Uninstall the Xbox app

Open Settings then select Apps

Under Apps and Features, find Xbox app

Click it then Uninstall

Once the two apps are uninstalled, install the Xbox app from the link below

https://aka.ms/XboxInstaller

Restart your computer then open the Xbox app

This will prompt to install the Microsoft Store app

Please check if the issue still persists.

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor