Computer freezing while playing games - Kernel Power 41 (63)

Question

Hey, I built my pc around 4 months ago and have had a lot of issues with it, first it was blue screens which I eventually got fixed but now it just randomly freezes every ~3 days when I'm playing a game. I already ran Heaven Benchmark and everything is doing just fine and I don't know what's causing this. Could anyone provide me any help?

Specs :

Operating Sys: Windows 10 Home

CPU: Ryzen 7 5800x

RAM: 4x8gb Corsair Vengeance RGB 3600mhz (Running at 3200mhz because that was the issue last time)

Motherboard: B550 Tomohawk

GPU: RTX 3080 Suprim X

Storage: 1TB Samsung 970 Evo m.2, 1TB HDD (Unknown brand)

PSU: Corsair RM750x

If any other information is needed please let me know.

Answer 1

Okay, I will now recommend that you run Driver Verifier to find any misbehaving, corrupted, or outdated driver.

Follow the instructions from this article.

https://www.tenforums.com/tutorials/5470-enable...

Reminders:

=> Disable Driver Verifier after 48 hours or after receiving a BSOD.

=> Create a Restore Point before running Driver Verifier.

Share the minidump file once you receive a BSOD error.

---

Standard Disclaimer: There are links to non-Microsoft websites.

The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

That was the only minidump in the folder

Answer 3

Hi,

The minidump file only indicated a system kernel driver "ntkrnlmp.exe". Since it's a system file it means something else drove it into a fault. It could be hardware, software, or driver.

We need further analysis.

Can you share other minidump files that you have so that I can analyze them too?

Thanks.

Answer 4

https://www.mediafire.com/file/jaywhnmc83zns26/MiniDump.zip/file

Hope thats good

Answer 5

Hi Jasper_635,

I'm Paul and I'm here to help you with your concern.

Can you upload the minidump files?

1. Open Windows File Explorer
2. Go to C:\Windows\Minidump
3. Zip those files
4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
5. Then share the link here.

Thanks.