connection issue

Question

connection issue

Anonymous

Dear Microsoft community,

Premising that I am not an IT expert but I do work with computers , and therefore my writing up might seem technical but I am not a technician, I would need some easy-to-apply suggestions to solve my problem. I am encountering an issue with wifi connection, just for a single WLAN (the one I have at home).

I have re-installed the drivers, after appropriate download from the ASUS website (I have an Asus laptop, Vivobook X512FA), I have restored default firewall settings (as I played around with those at first to try to solve the issue), I have also checked whether I had the proxy turned on but nothing seems to work.

On top of that, I have already tried with the following command from the CMD prompt (run as an administrator):

netsh winsock reset

ipconfig /release

netsh int ip reset

ipconfig /flushdns

ipconfig /renew

and then restarted my computer, as already suggested [FIXED] Windows 10 | WiFi connected but No Internet - Microsoft Community

The funniest thing is that the connection is here and I can use it with my mobile, but not with my laptop.

Basically, on my laptop I am still allowed to use WhatsApp messenger application (I receive texts and I can reply, therefore I assume both incoming and outcoming data-flow works), but every time I try to open a browser (independently of which one I pick among Chrome, Edge or Mozilla) I get the error for running out of time. Also, when I am in the office I can use the browsers normally, cause I am connected to my university-WLAN thus, I assume I have no issue with my hardware or the network adapter. I have also contacted the network-provider and everything seems to work, although I wasn't able to restore my APN.

Nevertheless, if I open the Device Manager, go to the Network adapter of interest (Realtek8822CE) and ask to see all the event for it, I get this error with the kernel PnP.

Error 20/03/2023 13:22:22

Kernel-PnP 411 None

Log Name: Microsoft-Windows-Kernel-PnP/Configuration

Source: Microsoft-Windows-Kernel-PnP

Date: 20/03/2023 13:22:22

Event ID: 411

Task Category: None

Level: Error

Keywords: User: SYSTEM Computer: LAPTOP-VK*****7A

Description: Device PCI\VEN_10EC&DEV_C822&SUBSYS_081011AD&REV_00\00E04CFFFEC8220100 had a problem starting.

Driver Name: oem15.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Service: RTWlanE Lower

Filters: Upper Filters: vwifibus Problem: 0x0

Problem Status: 0xC00000E5 Event

Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 411 0 2 0 0 0x4000000000000000 1506 Microsoft-Windows-Kernel-PnP/Configuration LAPTOP-VK*****7A PCI\VEN_10EC&DEV_C822&SUBSYS_081011AD&REV_00\00E04CFFFEC8220100 oem15.inf {4d36e972-e325-11ce-bfc1-08002be10318} RTWlanE vwifibus 0x0 0xc00000e5

Please, help out! :D

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hi

Welcome to Microsoft community.

If you can use your browser on wifi at school, there is a problem with the configuration of wifi in your home.

You can try resetting the router in your home, then change a wifi ssid (wifi name) and reconnect to check if the problem disappears.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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connection issue

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