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Program does not appear in default app list

Anonymous
2023-02-01T10:32:24+00:00

Hi, I need to use an app called Neoconnect+ to open Tel:0102030405 links that I click in browser.
Currently it is set to use Edge and does a lot of nothing.

When I go change the default app in settings, it does not show Neoconnect in the list and the only option is the win store.
I have tried deleting and reinstalling the app multiple times, with reboots in between.

Weirdest part is that works normally on one computer but not on the second. They are litteraly the same computer bought and configured the exact same way and day.

Windows for home | Windows 11 | Settings

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Ramesh 176.5K Reputation points Volunteer Moderator
2023-02-01T15:04:11+00:00

Please download neoconnect.reg and run it on the subject computer.

If the file paths are the same, the entry should now appear (for tel: protocol) in Default Apps.

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  1. Ramesh 176.5K Reputation points Volunteer Moderator
    2023-02-01T14:09:49+00:00

    If I can get the ProgID name and the command-line, I can make a REG file to resolve the issue on the subject computer.

    Please also run these commands on the other computer and upload the "%temp%\registry.txt" file.

    • reg query "HKCU\SOFTWARE\Microsoft\Windows\Shell\Associations\UrlAssociations\tel" /s >"%temp%\registry.txt"
    • reg query HKCR\NeoconnectPlus.Url.tel /s >>"%temp%\registry.txt"

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  2. Ramesh 176.5K Reputation points Volunteer Moderator
    2023-02-01T14:01:29+00:00

    This is interesting. The "NeoconnectPlus" default apps registration is incomplete, yet it appears in Default Apps?

    The following ProgID key must exist, but it's not present.

    HKEY_CURRENT_USER\Software\Classes\NeoconnectPlus.Url.tel

    I hope you ran that script on the other computer where NeoConnect is registered (in Default Apps).

    Can I have a screenshot of the Default Apps window (of the other computer), please?

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  3. Ramesh 176.5K Reputation points Volunteer Moderator
    2023-02-01T13:38:25+00:00

    Hi Louis,

    Please download the DARF.vbs script I wrote, (More info) and run it.

    In the input box, type NeoconnectPlus and press Enter.

    Upload the log file it creates.

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  4. Ramesh 176.5K Reputation points Volunteer Moderator
    2023-02-01T12:40:15+00:00

    Hi Louis,

    On the other computer where Neoconnect appears on Default Apps, do this:

    Open a Command Prompt window and run the following commands:

    reg query "HKCU\SOFTWARE\RegisteredApplications" >%temp%\defaultapps.txt

    reg query "HKLM\SOFTWARE\RegisteredApplications" >>%temp%\defaultapps.txt

    Please upload the "%temp%\defaultapps.txt" file to your OneDrive and share the link here.

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