User Interface failure

Question

Fujitsu Lifebook U748 laptop Windows 10 20H2 build 19042.2364

Micron 1100 NVMe drive, excellent condition, checked by the manufacturer's utility, but was encrypted with Bitlocker, the problem was observed in the encrypted state, after decryption it remained.

The system boots up and works, programs start, but after entering the user password (no matter which - domain or local administrator), no desktop elements are displayed - neither icons, nor the taskbar, the Win + R explorer does not work.

By Ctrl-Alt-Del, the task manager starts, from it through File-New Task - explorer the explorer does not start, but you can start the Control Panel with the control command, then go to the explorer with the up arrow and then it works fine.

When you try to enter any section of System Settings, for example, in User Settings, the system returns the error "explorer.exe class is not registered"

The sfc /scannow command in the console from the built-in administrator returns a message that corrupted files were found, but some could not be restored. The CBS.log file has many entries about corrupted files, including .mui files like this:

Cannot repair member file [l:12]'dmdskmgr.dll' of Microsoft-Windows-DiskManagement-Snapin, version 10.0.19041.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file is missing

Cannot repair member file [l:14]'dot3mm.dll.mui' of Microsoft-Windows-Dot3MM.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'de-DE', nonSxS, pkt {l :8 b:31bf3856ad364e35} in the store, file is missing

Attempts to restore the integrity of the system via DISM restore-health, neither online nor with a local wim file, pass up to 63% of progress and return the error "source not found" in both cases - they took the wim file from the Windows installer, and converted from esd - not matter.

It is highly desirable to restore the system, because. corporate laptop, domain, it has several user profiles, enough proprietary licensed programs are installed, the activation of which will be associated with additional time costs for many people, there is also a lot of user data.

Who else can advise: what Google recommends about DISM tried everything - it does not see the source and that's it, neither online nor locally.

Answer 1

Hi, my name is Kelly, and I'm an independent consultant and I'm here to help.

Based on the information you provided, it seems like there are corrupted system files causing the user interface failure on your laptop. Here are some suggestions you can try to resolve the issue:

Try running the Deployment Image Servicing and Management (DISM) tool again with the following command in the Command Prompt as an administrator:

DISM /Online /Cleanup-Image /RestoreHealth

This command may take some time to complete. If it fails, you can try the following command instead:

DISM /Online /Cleanup-Image /ScanHealth

This command will only scan for corrupt files and won't attempt to fix them. It may provide more information about the corrupted files that DISM is having trouble with.

If the DISM tool fails to repair the corrupted files, you can try running the System File Checker (SFC) tool with the following command in the Command Prompt as an administrator:

sfc /scannow

This command will scan your system for corrupted files and attempt to repair them. If it fails, you can try running the following command instead:

sfc /verifyonly

This command will only scan for corrupted files and won't attempt to repair them.

If neither the DISM nor SFC tool works, you may need to try a repair or reinstall of the operating system. You can try using the Windows installation media to repair your installation, or you may need to perform a clean install of Windows. Before doing so, it's important to back up all important files and data to avoid losing any important information.

It's also worth noting that the error messages you received about missing files may be related to the corrupted system files. Resolving the corrupted files may resolve these error messages as well.