Duplicate charges

Question

My bank account was charged twice . Mar 06, 2023 XX8459 3RD PTY PMNT DB Microsoft Redmon WA 00000000 25074444 ; Mar 06, 2023 XX8459 3RD PTY PMNT DB MICROSOFT REDMOND WA 600001 00016605 -75.76

Answer 1

Your question is outside the scope of this Community.

We don't work for Microsoft.

We are mainly volunteers here.

Due to privacy restrictions we have no access to your private details to be able to assist you here.

How to investigate a billing charge from Microsoft or MSbill.info.

https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

Cancel or turn off recurring billing for a Microsoft subscription:

https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-or-turn-off-recurring-billing-for-subscriptio

Contact Microsoft Store Support https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 __________________________________________

Order history

Look up a guest order using your email address and order number

1. Get more info about refunds
2. Investigate unknown charges on your statement
3. Prevent accidental or unauthorized purchases
4. "Microsoft office locations around the world" https://www.microsoft.com/en-us/worldwide.aspx "Global Customer Service phone numbers" https://support.microsoft.com/en-au/help/13948/global-customer-service-phone-numbers Cheers.

Answer 2

Hello Julia, this is Emily.

Because this is a community forum, no one can review charges and handle refund. You will need to reach out to support.

On your computer, launch the Get Help app from the start menu, then type in Refund as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.