Microsoft Basic Display Adapter device Code 31

Question

Hello, I am having an issue with my desktop computer. In dxdiag the following message is displayed under display 1:

There is a problem with Microsoft Basic Display Adapter device. For more information, search for 'graphics device driver error code 31' 

My PC specs are as follows:

AMD Ryzen 7 7700x

32GB DDR5 RAM

Nvidia RTX 3070

and my c drive is on an NVMe SSD

I am on the most recent version of Windows 10, 21H2 and my graphics driver is up to date (with the driver from Nvidia).

I tried uninstalling the Microsoft Basic Display adapter driver from the device manager, however after a restart it shows back up with the same error code. I have also tried running the troubleshooter which doesn't help, and I've completely uninstalled all current and previous graphics drivers, and installed the latest driver from Nvidia to no avail.

Not quite sure what to do now.

Answer 1

H Charles,

I am Dave, I will help you with this.

On your PC you have dual graphics, the Nvidia graphics and you have AMD Radeon graphics on your AMD Ryzen 7 7700x processor.

If the Nvidia driers are installed correctly, then you need to download the drivers for the AMD graphics and that will replace the Microsoft Basic Display drivers

If your PC is not a custom build, get the AMD graphics drivers from the support page for your PC on the manufacturers website, if it is a custom build, you can get the AMD graphics drivers from the AMD link below.

https://www.amd.com/en/support/apu/amd-ryzen-pr...

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Answer 2

That fixed it, thanks!