Windows 11 BSOD randomly

Question

Have a new laptop with windows 11 preinstalled. It has been BSODing for a couple of months now once a week or so absolutely randomly. And every time  it failed to create a  dump file. Also I noticed that the crashing happened only when I moved the laptop.

Today the screen went blue once again, but a dump file got created.

Wondering if anyone can help analyse it. Thanks

P.S. sorry for my english

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\032223-12390-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 22621 MP (2 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Machine Name:

Kernel base = 0xfffff80030c00000 PsLoadedModuleList = 0xfffff80031813430

Debug session time: Wed Mar 22 17:58:46.082 2023 (UTC + 3:00)

System Uptime: 4 days 7:19:53.947

Loading Kernel Symbols

..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.

Run !sym noisy before .reload to track down problems loading symbols.

.............................................................

................................................................

................................................................

...................

Loading User Symbols

Loading unloaded module list

..................................................

For analysis of this file, run !analyze -v

nt!KeBugCheckEx:

fffff80031029400 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffe30901237220=0000000000000139

1: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

KERNEL_SECURITY_CHECK_FAILURE (139)

A kernel component has corrupted a critical data structure. The corruption

could potentially allow a malicious user to gain control of this machine.

Arguments:

Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).

Arg2: ffffe30901237540, Address of the trap frame for the exception that caused the BugCheck

Arg3: ffffe30901237498, Address of the exception record for the exception that caused the BugCheck

Arg4: 0000000000000000, Reserved

Debugging Details:

---

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec 

Value: 4671 

Key  : Analysis.DebugAnalysisManager 

Value: Create 

Key  : Analysis.Elapsed.mSec 

Value: 9560 

Key  : Analysis.IO.Other.Mb 

Value: 5 

Key  : Analysis.IO.Read.Mb 

Value: 0 

Key  : Analysis.IO.Write.Mb 

Value: 30 

Key  : Analysis.Init.CPU.mSec 

Value: 1530 

Key  : Analysis.Init.Elapsed.mSec 

Value: 79064 

Key  : Analysis.Memory.CommitPeak.Mb 

Value: 98 

Key  : Bugcheck.Code.DumpHeader 

Value: 0x139 

Key  : Bugcheck.Code.Register 

Value: 0x139 

Key  : Dump.Attributes.AsUlong 

Value: 1008 

Key  : Dump.Attributes.DiagDataWrittenToHeader 

Value: 1 

Key  : Dump.Attributes.ErrorCode 

Value: 0 

Key  : Dump.Attributes.KernelGeneratedTriageDump 

Value: 1 

Key  : Dump.Attributes.LastLine 

Value: Dump completed successfully. 

Key  : Dump.Attributes.ProgressPercentage 

Value: 0 

Key  : FailFast.Name 

Value: CORRUPT\_LIST\_ENTRY 

Key  : FailFast.Type 

Value: 3 

FILE_IN_CAB: 032223-12390-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008

Kernel Generated Triage Dump

BUGCHECK_CODE: 139

BUGCHECK_P1: 3

BUGCHECK_P2: ffffe30901237540

BUGCHECK_P3: ffffe30901237498

BUGCHECK_P4: 0

TRAP_FRAME: ffffe30901237540 -- (.trap 0xffffe30901237540)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=ffff9600614b09a0 rbx=0000000000000000 rcx=0000000000000003

rdx=004000000017a891 rsi=0000000000000000 rdi=0000000000000000

rip=fffff800676f1ec7 rsp=ffffe309012376d0 rbp=ffffcc0c9e1ef9b0

r8=ffffc88000000000 r9=0000000000000000 r10=0000000000000004

r11=0000000000000001 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei pl nz ac pe nc

AsusNUMPADFilter+0x11ec7:

fffff800`676f1ec7 ?? ???

Resetting default scope

EXCEPTION_RECORD: ffffe30901237498 -- (.exr 0xffffe30901237498)

ExceptionAddress: fffff800676f1ec7 (AsusNUMPADFilter+0x0000000000011ec7)

ExceptionCode: c0000409 (Security check failure or stack buffer overrun)

ExceptionFlags: 00000001

NumberParameters: 1

Parameter[0]: 0000000000000003

Subcode: 0x3 FAST_FAIL_CORRUPT_LIST_ENTRY

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

ERROR_CODE: (NTSTATUS) 0xc0000409 - . .

EXCEPTION_CODE_STR: c0000409

EXCEPTION_PARAMETER1: 0000000000000003

DPC_STACK_BASE: FFFFE30901237FB0

EXCEPTION_STR: 0xc0000409

STACK_TEXT:

ffffe30901237218 fffff8003103eaa9 : 0000000000000139 0000000000000003 ffffe30901237540 ffffe30901237498 : nt!KeBugCheckEx

ffffe30901237220 fffff8003103f032 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiBugCheckDispatch+0x69

ffffe30901237360 fffff8003103ce06 : ffff960058919b30 ffffcc0c9e286150 0000000000000000 0000000000000000 : nt!KiFastFailDispatch+0xb2

ffffe30901237540 fffff800676f1ec7 : ffffcc0ca9af0aa0 ffffcc0c00000000 ffffcc0c9e1ef9b0 ffffcc0c9e1efbb8 : nt!KiRaiseSecurityCheckFailure+0x346

ffffe309012376d0 ffffcc0ca9af0aa0 : ffffcc0c00000000 ffffcc0c9e1ef9b0 ffffcc0c9e1efbb8 ffffcc0c00000000 : AsusNUMPADFilter+0x11ec7

ffffe309012376d8 ffffcc0c00000000 : ffffcc0c9e1ef9b0 ffffcc0c9e1efbb8 ffffcc0c00000000 fffff80040000020 : 0xffffcc0c`a9af0aa0

ffffe309012376e0 ffffcc0c9e1ef9b0 : ffffcc0c9e1efbb8 ffffcc0c00000000 fffff80040000020 ffffcc0c9e1ef180 : 0xffffcc0c`00000000

ffffe309012376e8 ffffcc0c9e1efbb8 : ffffcc0c00000000 fffff80040000020 ffffcc0c9e1ef180 ffffcc0ca9e821d0 : 0xffffcc0c`9e1ef9b0

ffffe309012376f0 ffffcc0c00000000 : fffff80040000020 ffffcc0c9e1ef180 ffffcc0ca9e821d0 0000000000000000 : 0xffffcc0c`9e1efbb8

ffffe309012376f8 fffff80040000020 : ffffcc0c9e1ef180 ffffcc0ca9e821d0 0000000000000000 ffffcc0c9e1ef288 : 0xffffcc0c`00000000

ffffe30901237700 ffffcc0c9e1ef180 : ffffcc0ca9e821d0 0000000000000000 ffffcc0c9e1ef288 ffffcc0ca44b7820 : 0xfffff800`40000020

ffffe30901237708 ffffcc0ca9e821d0 : 0000000000000000 ffffcc0c9e1ef288 ffffcc0ca44b7820 fffff800676f1cf3 : 0xffffcc0c`9e1ef180

ffffe30901237710 0000000000000000 : ffffcc0c9e1ef288 ffffcc0ca44b7820 fffff800676f1cf3 ffffcc0c9e1ef9b0 : 0xffffcc0c`a9e821d0

SYMBOL_NAME: AsusNUMPADFilter+11ec7

MODULE_NAME: AsusNUMPADFilter

IMAGE_NAME: AsusNUMPADFilter.sys

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 11ec7

FAILURE_BUCKET_ID: 0x139_3_CORRUPT_LIST_ENTRY_AsusNUMPADFilter!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {10b0b00e-198d-fea2-01a9-fee06a8ab226}

Followup: MachineOwner

---

Answer 1

Yesterday and today I was not able to open any ASUS website to provide help to members.

If you are able to open the ASUS website for the motherboard / computer and drivers then you can uninstall and reinstall a misbehaving driver.

Sometimes though there are drivers that are misbehaving that are not seen in the posted error message.

New laptops should not have BSOD.

The computer manufacture is responsible for the hardware and the installed OEM operating system, drivers, and applications at the time of sale.

It's best to contact the manufacturer and request a Return Merchandise Authorization (RMA).

This way you may be able to start with a trouble-free computer or one without BSOD.

Answer 2

Hi Sasha,

I am Dave, I will help you with this.

The printout indicates it is the device driver on the numpad that is causing the system to crash.

Go to the support page for your laptop on the Asus website, then from there, download any drivers they provide for the Touchpad, Numpad or keyboard that are available.