hibernating while i'm working

Question

same problem here https://answers.microsoft.com/en-us/windows/forum/all/win-10-critical-battery-trigger-causing-sleep-mode/521ef8b2-8ead-45e8-b1b9-1245043e020e the method 2 works here

but...

I don't see my battery status and charge anymore

if method 2 solved it, what actually is the problem? and how to resolve without losing battery status?

Answer 1

Hello Mario. I'm Greg, here to help you with this.

1. To answer your question Method two merely reinstalled the drivers for your power adapter and battery.

This is why it's especially important that you correctly update your drivers to the latest, which is NOT done from the PC or Device Manager but from the PC or motherboard manufacturer's Support Downloads webpage for your exact model.

2. But first expedite all WIndows Updates from Settings > Update & Security > Windows Update > Check for Updates . Install all including Optional, watch for prompt for Restart, then go back to check again until no more are offered.
3. Then Update your chipset drivers from the Dell Downloads page here: http://www.dell.com/support/home/us/en/19/Produ... for your Dell Service Tag on sticker located as shown here: https://www.dell.com/support/contents/us/en/04/...

While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Update any that are newer or branded instead of generic, or work better.

You can also use Dell Support Assist but you need to make sure it actually installs the drivers.

4. If the Hibernation problem persists after this follow these steps to fix Hibernate in Windows 10:

https://pureinfotech.com/fix-hibernate-problems...

https://windowsreport.com/fix-windows-8-hiberna...

(Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

https://www.youtube.com/watch?v=qJgl_xo9Poc

5. If battery problems persist try these fixes:

https://www.dell.com/support/kbdoc/en-us/000123...

https://www.thewindowsclub.com/windows-not-show...

https://www.alphr.com/show-battery-percentage-w...

https://www.youtube.com/watch?v=jLTgUGnEcYY

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

____________________________________________

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Answer 2

didnt work ;(

Answer 3

Dear Mario,thank you for the informations;

Initially I suggest you use the Dell SupportAssist app to update all your Dell drivers:

https://www.dell.com/en-us/shop/supportassistfo...

Run the Troubleshooter for Power;

Press Windows key + i and go to Update & security;

Click Troubleshooting and then Additional Troubleshooting;

Select Power and click Run the troubleshooter;

Change sleep and hibernation options;

Press Windows key + i and go to System;

Click Power & Sleep;

Under Display, click the dropdown menu and change it to Never;

Do the same in Suspend;

Check if the problem still persists;

See you soon!

Answer 4

Hello, my note is a dell precision 4600

after follow all steps seems like solved the problem, but no, now he hibernated , and battery was fully and pluged in

Answer 5

Hello Mario, welcome to the Microsoft community, I'll be happy to help you today;

I understand that the battery status and charge are no longer displayed;

What exactly is your laptop model and manufacturer?

Before answering the question I suggest you try the solutions below;

Check if you are updated with the latest version of Windows 10;

Press Windows key + i and go to Update and Security;

Click Check for updates and do ALL pending updates;

Uninstall the battery driver;

Access the Device Manager;

Click (>) Battery to expand the section;

Uninstall battery devices;

Then click on Action > Scan for hardware changes;

Change the power plan;

Access the control panel and click on System and Security;

Click Power Options and change the power plan to Balanced;

Run System File Checker;

Click on the Windows search bar and type: CMD

The search result for CMD (Command Prompt) will be displayed, click Run as administrator;

Copy and paste the commands below by pressing Enter after typing each command line:

Sfc /ScanNow

DISM /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-image /RestoreHealth

Restart your PC and check if the problem is fixed;

See you soon!