I2C HID Device (This device cannot start. (code 10) )

Question

I am facing this since 2-3 weeks when I try to update the driver It shows the error (Device cannot start (code 10) )

I am having HP Pavilion x360 laptop so is there any fix of this please tell. I have done a reset to this pc it was fixed and after some days again this problem came.

Answer 1

Hi PiyushYadav8,

I'm Christine, a Windows user like you. I'll do my best to help you.

I can see here that you're experiencing error with your I2C HID Device.

May I know when did the issue start? Is there any changes made?

Which version of Windows are you using? (Please press Windows key+R and type winver and hit enter)

Please follow the steps below:

1. Run Hardware troubleshooter

Please press Windows key + R

Paste the command below to the Run box and press Enter:

msdt.exe -id DeviceDiagnostic

2. Update or Reinstall the driver

Please press the Windows key + X

Then click Device manager

Kindly expand the Human Interface Device

Look for HID Touchpad driver that was installed

Right click and choose "Update Driver automatically"

If the issue persists Choose "Browse my computer for driver"

and click the old version of driver

If it will still the same, please uninstall it and restart your device.

3. Please download and install the driver from the link below:

It's under Driver-Keyboard, Mouse and Input device.

https://support.hp.com/us-en/drivers/selfservic...

Restart your device and check if the issue still persists.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

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Answer 2

Hi Christine

Thanks for Your reply

But what you told to me to do I have done this already but nothing happened.

I am using windows 11.

Answer 3

Hi PiyushYadav8,

Thanks for the update.

I've found similar thread regarding this concern. Please check and follow the steps from this link: (Posted by: Carlo TJ)

https://answers.microsoft.com/en-us/windows/for...

Note: If the issue persists, you may reach HP Support to check the hardware itself if it's already failing.

Thank you,

Christine