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Question

Hello,

So I've had this problem for a few months now that's has been bugging me and just now I decided to make a post here and ask for help.

So whenever I try to download a windows update it downloads/installs to 100% and an error shows up. (( https://prnt.sc/wXLFe5j2K3E5 ))

Before some auto suggestions comes in the comments, yes I have tried googling for solutions, sfc /scannow, chkdsk /r, Dism /Online /Cleanup-Image /ScanHealth, Dism /Online /Cleanup-Image /CheckHealth and /restorehealth, deleting the files in the temp folder, restarting the Windows service in services, troubleshooting...

The only key difference is that when this error appeared also the Activate Windows appeared and whenever I run the above mentioned commands after I restart my PC for few minutes the Activate Window is gone, but then it comes again... and yes even then I cant install any updates. Also my product key is gone even tho i had one before all of this happened.

I've also tried downloading the updates manually from the Microsoft website but another error appeared, again... (( https://prnt.sc/WpwLPTYTb2O3 ))

Answer 1

Hi QST,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user forum We are users just like you who help others. We are not employees of Microsoft.

This is the first thing to try. This will update Windows components update.

Please type CDM in the search on the taskbar (Do not hit enter)

Select Run as administrator (Then click enter)

Enter each of the codes one by one. When completed restart the computer.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

____

Update Assistant

Go to:

https://www.microsoft.com/en-us/software-downlo...

and click Update Now.

That will download the Update Assistant.

Let it run and it will update your Windows to the latest version.

___

It is possible to manually update the computer. You will not lose any files on your computer.

I know you tried this but try again following the directions below.

Please remove all attached devices except for the mouse and keyboard if you are using a stand-alone computer.

Please turn off and 3rd party anti-virus.

Then download the media creation tool.

I have attached the link below.

Download it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this Computer now.

Select keep personal files and apps.

The computer will restart several times, please don’t turn off your computer as it is still working.

This should fix the problem. Please let me know if you continue to have a problem.

Best Wishes,

Cindy