Hi Nahla
I'm Christine, a Windows user like you. I'll do my best to help you.
Looks like your desktop is displaying something unusual. Let me help you with that.
Is it possible for you to take screenshot of it or describe what exactly are you seeing?
When did the issue started? Is there any changes made?
- For now, please try to refresh the explorer.exe and check if that would help:
On Windows 11:
Right click on start menu and choose Task Manager
Click Details Tab and end the task of explorer.exe
Then click Run New Task and type explorer.exe and hit enter
On Windows 10
Right click on start menu and choose Task Manager
Click Details Tab and end the task of explorer.exe
Hit File then click Run new Task and type explorer.exe and press enter
- Update or Reinstall the Display driver
Please press the Windows key + X
Then click Device manager
Kindly expand the Display Adapters
Right click and choose "Update Driver automatically"
If the issue persists Choose "Browse my computer for driver"
and click the older version of driver
If it will still the same, please uninstall it and restart your device. (It will reinstall the driver after the restart)
Send screenshot:
https://answers.microsoft.com/en-us/feedback/fo...
Please let me know the result. I'll be happy to assist you all the way until it's resolved.
Thank you,
Christine L
Independent Advisor