Your organisation has deleted this device

Question

Your organisation has deleted this device

FAES Maarten (ITS/CSA) 21

Hi,

one of our admins has deleted 200 AAD registered devices, that were registered on user initiative (add work or schoolaccount).

As a result, these users can no longer access office.com.

Error:
Something went wrong
Your organisation has deleted this device.
To fix this, contact your system administrator and provide the error code 700003.

I've already managed to delete the workaccount configured on the devices, but the error remains.

I can resolve this issue by deleting the local user profile, so the fix must be somewhere present in C:\users and/or HKCU

Did anyone already have similar issues?

Thx

theodorbrander 56 Reputation points

2019-12-30T12:20:06.99+00:00

Hello!

So thi should help:

Q: How do I unjoin a Hybrid Azure AD joined device locally on the device?

A: For hybrid Azure AD joined devices, make sure to turn off automatic registration. Then the scheduled task doesn't register the device again. Next, open a command prompt as an administrator and enter dsregcmd.exe /debug /leave. Or run this command as a script across several devices to unjoin in bulk.

Source

"Deleting devices in your on-premises AD or Azure AD does not remove registration on the client. It will only prevent access to resources using device as an identity (e.g. Conditional Access). Read additional information on how to remove registration on the client."

Source
Manoj Reddy 411 Reputation points Microsoft Employee

2019-12-30T13:48:10.04+00:00

The method suggested by @theodorbrander is the recommended approach to unregister a device from Azure AD.

If you just want to find the registration information for the user, you can find it here : HKCU:/SOFTWARE/Microsoft/Windows NT/CurrentVersion/WorkplaceJoin/AADNGC/ {user GUID}
Matt Geary 196 Reputation points

2020-07-02T00:50:21.137+00:00

Hey,
Hit start menu -> type in Accounts -> go to "Work & School" accounts -> delete the one in there. Re-sign into the profile in Outlook.
This fixes it.
Avinoam Grosman 1 Reputation point

2021-05-27T12:56:54.707+00:00

what you need to do is go to properties-accounts-work or school, and if you are working on a hybrid environment you'll need to do disconnected to to domain
after you'll restart the computer you'll be able to see the email address as well at the same location and than do disconnect to that also.
after you've done it renter with your email 365 account and than you're device will be rejoining in the azure portal as well.
Kstar67 1 Reputation point

2021-12-20T10:19:56.023+00:00

Thank you this has worked for me too!
Vij 321 Reputation points

2023-02-24T22:43:06.92+00:00

Any PowerShell script is there to work on this issue.?
Muhil K 0 Reputation points

2023-03-13T06:45:18.4133333+00:00

Hi,

I have the same question and also I cannot be able to sign with administration credentials to the deleted devices, can anyone there to help me on this?
Matthew Beechey - Mobius 6 Reputation points

2024-09-02T00:01:02.18+00:00

Just going to add here because I was having this error message combined with a 365 account in outlook saying "updating this folder" while also saying "connecting". I tried all sorts deleting all cached credentials etc and it ended up being something VERY VERY simple but never indicated anywhere nor in the errors.

The date and time were wrong. Timezone was right but the time was out by a day.

Weirdly lots of other things that normally break when the time is out worked but I couldn't establish a link to his email in outlook no matter what I did and also looking at the "My Account" link gave the device deleted error.

All of the years I've been doing this I should have noticed but it was such a specific symptom. Even dropbox was linked and synching.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

3 answers

Your answer

theodorbrander 56 Reputation points

2019-12-30T12:20:06.99+00:00

Hello!

So thi should help:

Q: How do I unjoin a Hybrid Azure AD joined device locally on the device?

A: For hybrid Azure AD joined devices, make sure to turn off automatic registration. Then the scheduled task doesn't register the device again. Next, open a command prompt as an administrator and enter dsregcmd.exe /debug /leave. Or run this command as a script across several devices to unjoin in bulk.

Source

"Deleting devices in your on-premises AD or Azure AD does not remove registration on the client. It will only prevent access to resources using device as an identity (e.g. Conditional Access). Read additional information on how to remove registration on the client."

Source
Manoj Reddy 411 Reputation points Microsoft Employee

2019-12-30T13:48:10.04+00:00

The method suggested by @theodorbrander is the recommended approach to unregister a device from Azure AD.

If you just want to find the registration information for the user, you can find it here : HKCU:/SOFTWARE/Microsoft/Windows NT/CurrentVersion/WorkplaceJoin/AADNGC/ {user GUID}
Matt Geary 196 Reputation points

2020-07-02T00:50:21.137+00:00

Hey,
Hit start menu -> type in Accounts -> go to "Work & School" accounts -> delete the one in there. Re-sign into the profile in Outlook.
This fixes it.
Avinoam Grosman 1 Reputation point

2021-05-27T12:56:54.707+00:00

what you need to do is go to properties-accounts-work or school, and if you are working on a hybrid environment you'll need to do disconnected to to domain
after you'll restart the computer you'll be able to see the email address as well at the same location and than do disconnect to that also.
after you've done it renter with your email 365 account and than you're device will be rejoining in the azure portal as well.
Kstar67 1 Reputation point

2021-12-20T10:19:56.023+00:00

Thank you this has worked for me too!
Vij 321 Reputation points

2023-02-24T22:43:06.92+00:00

Any PowerShell script is there to work on this issue.?
Muhil K 0 Reputation points

2023-03-13T06:45:18.4133333+00:00

Hi,

I have the same question and also I cannot be able to sign with administration credentials to the deleted devices, can anyone there to help me on this?
Matthew Beechey - Mobius 6 Reputation points

2024-09-02T00:01:02.18+00:00

Just going to add here because I was having this error message combined with a 365 account in outlook saying "updating this folder" while also saying "connecting". I tried all sorts deleting all cached credentials etc and it ended up being something VERY VERY simple but never indicated anywhere nor in the errors.

The date and time were wrong. Timezone was right but the time was out by a day.

Weirdly lots of other things that normally break when the time is out worked but I couldn't establish a link to his email in outlook no matter what I did and also looking at the "My Account" link gave the device deleted error.

All of the years I've been doing this I should have noticed but it was such a specific symptom. Even dropbox was linked and synching.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Renoux Alexandre 166

Hello,

cmd in admin :
dsregcmd /forcerecovery

its work for me.

Mateus Caires 1 Reputation point

2021-11-09T15:39:50.417+00:00

Tks RenouxAlexandre-0484!

Its works for me too.
Ashkaan 1 Reputation point

2021-11-19T04:14:40.95+00:00

This worked! Thank you!
Jay J 1 Reputation point

2022-01-17T12:08:06.947+00:00

Thanks legend!
Jay J 1 Reputation point

2022-01-17T12:08:59.75+00:00

Thanks legend
Domain4u 1 Reputation point

2022-02-02T11:27:55.607+00:00

Truly legend!!!
Many thanks
louw grobler 1 Reputation point

2022-02-10T10:08:48.303+00:00

superhero
Sridhar Mogili 1 Reputation point

2022-04-27T16:51:39.003+00:00

Perfect fix.

Thanks
Darren Xu 1 Reputation point

2022-06-13T04:01:03.33+00:00

It's work, many thanks!
Calvince Ageke 1 Reputation point

2022-06-16T07:13:03.753+00:00

Thanks this works
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2022-06-20T17:45:01.497+00:00

I converted this comment into an answer since it worked for several users.
Arjan Bor 1 Reputation point

2022-09-12T12:11:21.813+00:00

Thanks, worked for me.
Andrea Zin 1 Reputation point

2022-09-22T07:59:59.657+00:00

It works also for me! Thank you!!!
John G O'Malley 1 Reputation point

2022-10-03T10:32:49.93+00:00

Worked for Me! :)
Tony Barlow 1 Reputation point

2022-10-10T13:46:51.867+00:00

You're a star! Finally able to sort this blasted error. Thanks for the tip.
Robert John 1 Reputation point

2022-11-25T17:43:59.363+00:00

Panic over. It all works like a charm...
Sergio 1 Reputation point

2022-12-14T07:37:04.32+00:00

This fixes it. Had a couple computers doing this in our organization.

Thanks!
oagnaldo 15 Reputation points

2023-04-11T18:16:19.08+00:00

Thanks, Renoux!

Worked for me...

cmd in admin : dsregcmd /forcerecovery
John Pasternack 0 Reputation points

2023-07-05T22:48:19.24+00:00

also worked for me.
Dharmesh Vegad 0 Reputation points

2023-07-12T08:29:04.3566667+00:00

Worked for me as well..

Thank a lot !
Stoyan Ivanov 0 Reputation points

2023-08-16T15:25:52.0533333+00:00

The above command fixed the issue for me. Thanks a lot!
Sakthivel PERIYASAMY 0 Reputation points

2023-10-05T05:03:29.25+00:00

its work for me😊
Sam Flores 0 Reputation points

2023-12-25T09:00:23.84+00:00

Saved me a serious headache. Thanks!
steve jordan 0 Reputation points

2024-02-12T15:32:49.68+00:00

Great! worked for me!
Eleftheria Sourla 0 Reputation points

2024-02-22T08:22:04.2166667+00:00

If the user that has the problem is just a user as an account type in the control panel , should i turn his profile to administrator before i run the cmd ?
Alexander Yusupov 5 Reputation points

2024-04-10T19:28:51.5566667+00:00

Worked for me...

cmd in admin : dsregcmd /forcerecovery

Thank you!!!
Jonathan LaGrone /FLBR 0 Reputation points

2024-04-23T18:17:33.71+00:00

Thanks
F. Dottin 0 Reputation points

2024-09-26T21:34:22.4466667+00:00

This also worked for me, but don't forget to restart the computer after the command.
Sanjeev Gupta 0 Reputation points

2024-10-16T16:02:44.2266667+00:00

This worked first time for me, thanks very much
Alessandro El Sharkawi 0 Reputation points

2024-11-19T00:26:28.5+00:00

Worked for me too.
BES RSB Mechatronik 0 Reputation points

2025-01-02T11:00:17.5033333+00:00

Worked perfect for me. Thanks a lot!

Answer 2

AGo 1

For me simply opening and refreshing emails in outlook worked for accessing powerbi after error 700003

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-11-20T21:33:11.5333333+00:00

Thanks for confirming your solution!

Answer 3

I almost have the same issue.

We have accidentally deleted a registered laptop. The experience is upon accessing and signing to portal.office.com on the user's edge browser, the error "Something went wrong. Your organization has deleted this device. To fix this, contact your system administrator and provide the error code 700003....." appears. If user clicks the Continue button, it will proceed to the main page. If the user selects an O365 app like outlook, the same error message appears. The user just clicks the Continue button and it will proceed to open outlook. Select another O365 apps, same experience.

How to remove the error message from appearing?

Will try this one from Renoux Alexandre

cmd in admin :

dsregcmd /forcerecovery

and update this

but if there are other recommendations, its much appreciated.

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Your organisation has deleted this device

3 answers

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