Hi Paul,
I'm Christine, a Windows user like you. I'll do my best to help you.
I can see here that your device is having issue with installing Windows updates. I can definitely help you with that.
Before anything else, which version of Windows are you using? (Please press Windows key+R and type winver and hit enter)
Please follow the steps below:
- Windows Update Troubleshooter
Windows 10
Please Click Start menu and choose Settings
Hit Update and Security then Troubleshoot
Choose Additional troubleshooters
And select Windows Update
Finally, Run the troubleshooter
Windows 11
Please Click Start menu and type Troubleshoot
Hit Other troubleshooters
And select Windows Update
Finally, Run the troubleshooter
- Reset Windows update services:
Please click start menu and type cmd, right click on it and choose run with admin
Kindly type the command lines below and hit enter:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Please restart your device after performing the steps above.
If the issue persists, please check and follow the steps from here:
https://support.microsoft.com/en-us/windows/tro...
Please let me know the result. I'll be happy to assist you all the way until it's resolved.
Christine
Independent Advisor