Please help, File Explorer

Question

Please help, File Explorer

Anonymous

Please help if you can

I cannot open File Explorer, if I right click to open all I get is the hourglass! Opening files sent via email - File Explorer opens, but again with the hourglass!

Plus Windows Update keeps failing

Please help- Message given - There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0xc1900204)

Many thanks

Eric

Windows 10 Home

20H2

21/06/20

Build 19042.630

Windows Feature Pack 120.2212.31.0

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hi Eric.

I'm David, and I'm happy to help you.

Due to the multiple problems you reported, I suggest you do an InPlace Upgrade. This procedure reinstalls Windows, which helps to fix problems. This will also install the latest version of Windows (22H2).

But don't worry. You have the option to keep files, settings, and apps.

Download the Media Creation Tool and run it;

Access the link below and click on "Download tool now".

https://www.microsoft.com/software-download/win...

Accept the terms of use;
Select "Upgrade this PC now" and click "Next";
At the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.
Click "Install" and wait for the procedure to finish. Your computer may restart several times.

Some updates may be installed during InPlace Upgrade. Therefore, they may no longer appear in Windows Update.

Feel free to ask back any questions.

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Please help, File Explorer

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