Need BSOD Help.

Question

Hello,

I have been experiencing BSOD errors and can't pinpoint the exact cause, I've tried various troubleshooting methods and nothing seems to work. BSOD happens mostly while gaming and with different error messages. I linked the crash dump files and system info. Any help here would be greatly appreciated. Thanks

https://1drv.ms/u/s!As\_P40aB-BHjhwCuRVeMB0MfI4z0?e=EQG816

Answer 1

Hi AnthonyP90, I am Rob, an independent and a 15 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

Is this a new home build? Please tell me and if so you definitely need to contact ASUS and the other major device makers' supports.

Have you overclocked anything? If so STOP! OC can not only cause BSOD it can make troubleshooting virtually impossible.

BugCheck 50, {ffffaf0fb63772d8, 0, fffff801394d8d96, 2}
Probably caused by : ntkrnlmp.exe ( nt!ObpCaptureHandleInformationEx+86 )

ntkrnlmp.exe is a Windows component which means something else drove it into Fault.

Further detailed analysis indicated:

fffff801`35b20000 fffff801`35cf0000   EasyAntiChea <-- EasyAntiCheat

fffff801`35af0000 fffff801`35afa000   CorsairVHidD <-- iCUE

fffff801`356f0000 fffff801`356f8000   lockscr.sys <- not sure what this is.

1A. Check with ASUStek support, their online docs, drivers, diagnostics, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all the major onboard and separate device drivers (see driver update methods below).

BiosVersion = 0707
BiosReleaseDate = 07/21/2020 <-- current BIOS
SystemManufacturer = ASUS
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX Z490-A GAMING
BaseBoardVersion = Rev 1.xx
CPUID:        "Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3696

ASUS - Service <-- includes Live Chat  - Chat Icon is on the lower right of page
https://www.asus.com/us/support/Download-Center/

ASUStek Support
https://www.asus.com/support/

ASUStek Forums are ZenTalk orROG (Republic of Gamers)
ZenTalk
https://www.asus.com/zentalk/portal.php?nocache=1

ROG - Republic of Gamers
https://rog.asus.com/forum/?_ga=2.79315284.1301934212.1566869491-425645307.1554009500

ASUStek Drivers
https://www.asus.com/us/support/Download-Center/

Even though the Nvidia drivers are very current they could still be involved.
And it may be necessary to revert to an older stable version.

1B. Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get the most current drivers. 
http://www.nvidia.com/Download/index.aspx?lang=en-us

Nvidia Support - check with Support as it could be a known issue
http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it
http://forums.nvidia.com/

2. AFTER 1A. & 1B. then run the Intel Driver & Support Assistant.

Intel Driver and Support Assistant <-- run this after checking with ASUStek.
http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

Intel - Support
http://www.intel.com/p/en_US/support

Intel - Forums
https://forums.intel.com/s/?language=en_US

3. Run the memory tests (see methods below).

4.  Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use
https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-free-software

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes. 

PassMark - BurninTest - Free Trial 
https://www.passmark.com/products/burnintest/ 

5. As needed use ALL the methods in the troubleshooters below.

6. After ALL the above if needed run Driver Verifier to see if it can indicate a
CAUSE (see Driver Verifier methods below).

-----------------------------------------------------------

Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: 50      0x00000050

Have you added any hardware lately? Have you updated any driver just before these started? (Check Control Panel - Windows Updates to see if any drivers were updated there about the time this started) The main likely culprits are Video driver, other major drivers, memory, and antivirus/antispyware/security products that could be at fault as well as drive issues.

BCCode: 50      0x00000050  <-- read this link
https://tinyurl.com/y5uhqvrt

==================================================

This utility makes it easy to see which versions are loaded : 

Run DriverView - set VIEW to Hide Microsoft drivers - update those without 
Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
  
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - 
write down the make and complete model of your video adapter - double click 
- Driver's tab - write down the version info. Now click UPdate Driver (this may not
do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - 
REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - 
REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the 
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
- check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 
   
====================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best.   <-- best method
www.memtest.org

MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

================================================

After doing ALL the updates you can, and if the issue continues, then run 
Driver Verifier. 

Driver Verifier can help find some BSOD issues : 

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 
are essentially the same).
http://www.winvistaclub.com/t79.html

Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can 
analyze it.

Here to help,

Rob 

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