Bluetooth Driver Code 10 Power Failure

Question

Some time this morning my Bluetooth stopped working. I went to see what was the problem only to find that it was having a power failure and wouldn't turn on. I scoured the internet looking for a fix to this problem, but no luck. I uninstalling it and resetting the laptop, updating it, resetting the Bluetooth Support Service, disabling and reenabling the router, even downloading the current version straight from Intel. Not even that worked for it kept saying that the driver wasn't installed. I'm completely at a loss here and don't know what to do. Is there a current fix for this or solution I missed?

Answer 1

Hi Freebird988.

My name is Daniela, I am an independent advisor and I will be happy to help you today.

I hope you are very well.

I recommend that you make a backup before doing the following.

Delete UpperFilters and LowerFilters from the registry. For it:

Press Windows + R keys to open the Run dialog box and enter regedit to start Registry Editor.

Use the navigation tree on the left side to find the following location: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class.

With the Class key expanded, you will see many keys below that are long strings of characters. All of these GUIDs (Global Unique Identifiers) correspond to different types of hardware in Device Manager. Now, you will need to find the correct GUID for the type of device you are looking for.

To do this, go back to Device Manager and double-click the device that has a problem. Switch to the Details tab in the resulting window and change the Property drop-down box to Class Guide. A Value will appear in the box below that matches one of the registry keys. Click the matching string in the left pane of the Registry to open its contents in the right pane.

From there, find the UpperFilters and LowerFilters elements. You may only see one of them, which is fine. If you don't see any, verify that you have the correct GUID.

Right-click UpperFilters and/or LowerFilters and choose To delete. Confirm the warning and the file will be deleted.

Restart your computer, then check the device again to see if it is working. Note that depending on the GUID you cleared, some programs that used those devices may not work properly until you reinstall them.

Have a wonderful day.

Best regards.

Daniela.