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Recurring charge

Anonymous
2020-11-05T21:26:26+00:00

I have no idea why I have a recurring charge for $16.11 every month. I've been trying to get in contact and can not get through to anyone I would like to cancel whatever this is please!

Windows for home | Other | Security and privacy

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  1. Anonymous
    2020-11-05T21:41:59+00:00

    Hi Mikayla. I'm Greg, an Independent Advisor here to help until this is resolved.

    See step-by-step help for how to investigate and resolve charges that appear from Microsoft that you didn't make:

    https://support.microsoft.com/en-us/account-bil...

    https://www.thewindowsclub.com/investigate-bill...

    To remove a credit or debit card from your MS Account:

    https://support.microsoft.com/en-us/account-bil...

    If none of the above helps then contact Microsoft Customer Service by one of these phone numbers:

    https://support.microsoft.com/en-us/help/405170...

    I hope this helps. Based on the results you report back I may have other suggestions if necessary. If you will wait to choose whether the problem is resolved, then I will continue to help until the problem is fixed.

    ___________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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