Hi, HMGT-DTG I'm Yanecsy and I'm an independent advisor.
I'm here to help you.
Here are some solutions that can help you fix your problem.
Uninstall third party software
Some third-party antivirus programs are known to cause blue screen errors. You can temporarily uninstall this software to determine if it is causing your problem, and then reinstall the software after your device is working again.
To do this, you will need to log into Windows using safe mode.
Before entering the safe mode, you must enter the Windows Recovery Environment (WinRE). To enter WinRe you must turn off and turn on your computer 3 times without success, that is, do not let it turn on completely before turning it off. Once there do the following.
On the Choose an option screen, select Troubleshoot> Advanced Options> Startup Settings> Restart.
After your device restarts, you will see a list of options. The preferred option is to select 5 or press F5 for Safe Mode with Networking.
Once your device is in safe mode, select the Start button, then select Settings> System> Apps and Features. Select Sort by name and change it to Sort by install date. Select the third-party software you want to remove, and then select Uninstall. After uninstalling the third-party software, restart your device.
If your blue screen error continues try reverting, disabling, or uninstalling drivers
If you installed new drivers recently, you can roll back, disable, or uninstall them to determine if that's what's causing your problem.
First, make sure your device is in safe mode and then use Device Manager to roll back, disable or uninstall the drivers.
In the search box on the taskbar, type device manager and then select Device Manager from the list of results.
In Device Manager, expand the device that has the driver you want to roll back, right-click the driver under the device, and then select Properties.
Select the Driver tab and then select Revert Driver> Yes.
To disable third-party drivers
In the search box on the taskbar, type device manager and then select Device Manager from the list of results.
In Device Manager, expand the device that has the driver you want to disable, right-click the driver under the device, and then select Properties.
Select the Driver tab, and then select Disable Device> Yes.
To uninstall third-party drivers
In the search box on the taskbar, type device manager and then select Device Manager from the list of results.
In Device Manager, expand the device that has the driver you want to uninstall, right-click the driver under the device, and then select Properties.
Select the Driver tab and then select Uninstall> OK.
Regards.
Yanecsy