Hi,
Thank you for writing to Microsoft Community Forums.
We understand your concern as you are receiving Blue Screen of Death. We analyzed the dump file and found the faulty module are
ntkrnlmp.exe, dxgkrnl.sys & win32kfull.sys
The
ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
bug check has a value of 0x000000FC. This indicates that an attempt was made to execute non-executable memory.
The
KERNEL_AUTO_BOOST_INVALID_LOCK_RELEASE
bug check has a value of 0x00000162. This indicates that a lock tracked by AutoBoost was released by a thread that did not own the lock.
The
PAGE_FAULT_IN_NONPAGED_AREAbug
check has a value of 0x00000050. This indicates that invalid system memory has been referenced. Typically the memory address is wrong or the memory address is pointing at freed memory.
The
DRIVER_OVERRAN_STACK_BUFFER bug check has a value
of 0x000000F7. This indicates that a driver has overrun a stack-based buffer.
The
SYSTEM_SERVICE_EXCEPTION
bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:
- What is the Version and Build of Windows 10 installed on the PC? (Type
winver in Windows search/Run command)
- Are you aware of any changes on the PC prior to this issue?
Let us try few methods and check.
Method 1: Safe mode
Try booting your PC in safe mode. Refer to the article on how to
Start your PC in safe mode in Windows 10
Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic
device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC.
Method 2: Clean boot
Try booting your PC in clean boot. Refer to the article on
How to perform a clean boot in Windows
**Note:**Clean Boot starts Windows with a minimal set of drivers and startup
programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot.
If performing a clean boot fixes the issue then, please refer to the section
How to determine what is causing the problem after you do a clean boot
to check which program is causing the issue.
Note: Please refer the section
Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.
Method 3 : Disable hardware acceleration
Registry disclaimer: Important this section,
method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before
you modify it. Then, you can restore the registry if a problem occurs.
Follow the steps to take
backup of registry.
Refer the article to
Create a system restore point.
- Press Windows + R key to open Run command.
- Type Regedit and hit the Enter key.
- When the Registry Editor opens, navigate to the following location:
HKEY_CURRENT_USER/Software/Microsoft/Avalon.Graphics
- Find DisableHWAccelerationon the right pane.
- If missing then right-click on the blank area on the right pane and click New > DWORD (32-bit) Valueand name it DisableHWAcceleration.
- Double click on
DisableHWAcceleration and set its value to 1to disable hardware acceleration on your Windows 10.
- Click OK, close registry editor and restart the PC to check.
Method 4: Add registry key
Registry disclaimer: Important this section,
method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before
you modify it. Then, you can restore the registry if a problem occurs.
Please take a backup of the registry. Follow the steps given in the link below:
How
to back up and restore the registry in Windows
- Open the
Run dialog box by pressing the Windows key and the R key together.
- Type
Regedit and hit the Enter key.
- When the Registry Editor opens, navigate to the following location:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
- Right click on the right side panel and click on New > DWORD (32-bit) Value.
- Set the name of this newly created DWORD as TdrDelay*.*
- Double click on the newly created DWORD and set its value as 10
Additionally, refer the steps as mention in this article:
Troubleshoot blue screen errorsrefer**(While using my device)**
Let us know the results. If the issue persists, we will certainly assist you further.
Aditya Roy
Microsoft Community – Moderator