BSOD hangs

Question

How long should I wait?

Or is this a chicken-and-egg problem?  Windows 10 promises to restart after collecting information, but it can't restart because of INTERNAL_POWER_ERROR?

P.S. The screen and the photo in my phone are not rotated 90 degrees.  Microsoft's web site rotated the photo when I uploaded it.  I can't find how to unrotate it.

Answer 1

Hi Norman

I am Dave, an Independent Advisor, I will help you with this . . .

Press and hold the Power Button on the casing of your PC for 5 - 10 seconds to perform a hard shut down

Wait a few seconds . . . then start your PC again, does Windows 10 start normally?

If this was a one-off crash, then I would not be too worried about this, a driver was probably updating in the background

If this is an on-going problem:

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

Then post the link here to the zip file, so we can take a look for you . . .

Answer 2

Hi Norman

If this was a one-off crash and your system is stable otherwise, then there is nothing you need to do . . .

Answer 3

The BSOD said INTERNAL_POWER_ERROR but the mindump said RAM error?  Should I run half of a memtest?  (I'm being snarky at Microsoft not at you.)

This particular BSOD is a one-off.

Answer 4

Hi Norman

Yes, you should not install Optional or Preview updates, it is best to just let the Automatic updates install, those other updates are not required, unless you are having a specific issue in Windows 10 that is addressed by the Optional or Feature Updates

Your minidump file just indicated generic memory (RAM) errors, no specific driver or software was named, was this just a one-off crash?

Answer 5

Yes, Windows 10 booted properly after using the power switch.

Here's the minidump:

https://1drv.ms/u/s!AmLMPiER9HkEhFjpqXhLgC7WLXOT?e=1mgzA7

Here's the event log.

Log Name:      System

Source:        Microsoft-Windows-WER-SystemErrorReporting

Date:          2020-11-19 9:26:41 AM

Event ID:      1001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-276L5SI

Description:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000a0 (0x00000000000000f0, 0x0000000000000000, 0x0000000000000036, 0xffff9b06ba66e300). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d8de0638-e7d8-41bb-bedb-d156af026b6c.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-11-19T14:26:41.5580795Z" />

    <EventRecordID>1150</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>System</Channel>

    <Computer>DESKTOP-276L5SI</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">0x000000a0 (0x00000000000000f0, 0x0000000000000000, 0x0000000000000036, 0xffff9b06ba66e300)</Data>

    <Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>

    <Data Name="param3">d8de0638-e7d8-41bb-bedb-d156af026b6c</Data>

  </EventData>

</Event>

As always, the event properties window says:

More Information: Event Log Online Help

As always, when I click the link for Event Log Online Help, Edge opens to a useless page on Microsoft's site, Welcome to Microsoft Support, not even recognizing that the stop code is 0x000000a0.  Does anyone know why Microsoft puts this useless link in event properties windows?

Windows Update offers 4 optional updates, which are all driver updates, but I haven't installed any of them since they all appear to be older than the ones I already have.  Microsoft prefaces the list of updates with the words "If you have a specific problem, one of these drivers might help. Otherwise, automatic updates will keep your drivers up to date."  Update history shows that one driver actually was updated, the Intel System driver dating from 2016, installed on 2020-10-02.  Today is 2020-11-19.  The PC has been on continuously.