Cant shut down, cursor stuck on loading.

Question

My laptop will not shut down or restart, i cant click anything unless im using the taskbar. I tried to update driver, use command prompt, and check device manager. The laptop also says I can not disable or enable hibernation. Please help..

Answer 1

You can create by pressing Windows key + Pause/Break key or open File explorer by pressing Windows key + E then right click on "This Pc" then click properties, click system protection

Answer 2

Okay I got you, seems that we need a system repair first.

I suggest to do an in-place upgrade wherein it will upgrade the device and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Answer 3

Oh, another issue is that I can't create a restore point because I can't use the search bar.

Answer 4

Hi Bernard, thank you for your input, however I can't search or click anything when I click the windows icon in the corner. Whenever I try to click anything it makes the typical (ringing?) sound. Though i can still go into control pannel by clicking the small arrow on the right side.The first two methods just don't work, when I follow those steps, nothing happens. Also, like I mentioned in my first post, I can't restart. As for method 3, there is no option where I can check or uncheck sleep. The last thing there is "password protection on wakeup", and there is no other options beneath it. For method four, I can't type anything  in the search bar.

Answer 5

Hi and thanks for reaching out. My name is Bernard. I'm a Microsoft Windows expert and a Microsoft Windows fan like you. I'll be happy to help you out today.

This problem actually occurs when there is a problem on your power options, kindly follow the steps below and I hope this helps.

Method 1. Restore default power options

-Press Windows key + R then type:

powercfg -restoredefaultschemes

-Restart PC and check.

Method 2. Run power Troubleshooter

• Press Windows key + R then type:

msdt.exe /id PowerDiagnostic

• Click OK then follow the prompt to run the power troubleshooter

-Restart the device after

Method 3.

Open Control Panel> Click Hardware and Sound > Click Power Options> then click Choose what the power buttons do > Click Change settings that are currently unavailable> Check Sleep (or uncheck then check it again)

Click Save Changes then restart.

Method 4. Do clean boot

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Let me know how does it goes and I hope that helps.

Bernard

Independent Advisor