Windows update error code 0x80080005

Question

Hey,

As per the title, whenever I try updating windows I get an error. 

So far I've tried every step in this guide: https://www.thewindowsclub.com/windows-update-error-0x80080005 but to no effect. the troubleshooter does not detect any problems, I have deactivated any thrid party anti-virus/malware program and deactivated windows defender/firewal. I tried to run cmd.exe /c takeown /f "C:\System Volume Information\" /R /D Y && icacls "C:\System Volume Information\" /grant:R SYSTEM:F /T /C /L, which again didn't make any noticeable difference. (this returned successful except for 'failed processing 4 files'.

It may be worth mentioning that while going through the last step (Reset SoftwareDistribution & Catroot2 folders), net stop wuauserv, net stop bits, and net stop msiserver returned an error, error, and '... was not running' respectively.  when restarting these, net start wuauserv returned 'error code 2'. I am however reciting from memory as messing with the command prompt does make me nervous and the fact it didn't go smoothly makes me reluctant to just try again.

I am running windows 10 pro version 2004. just in case: OS build: 19041.329, experience: Windows feature experience pack 120.2202.130.0. 

Feel free to ask any additional info required. 

Thanks in advance,

Jan

Answer 1

Hello janeke100,

Thank you for updating me that information. You may try to check the methods on the thread below with similar problem. Solved by Kapil Arya MVP.

https://answers.microsoft.com/en-us/windows/for...

If it doesn't work, Please procced with the Repair Install.

Sincerely

John DeV

Independent Advisor

Answer 2

Hey John,

Thank you for the fast response. 

when trying to start the windows update service  I get: Error 2: The system cannot find the file specified. should I continue to preforming a repair install?

Thanks

Jan

Answer 3

Hello janeke100,

I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with windows update error 0x80080005.

Please try the suggested methods below.

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, click Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, click Restart

Double-click Workstation.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, click Restart

Close the Services window and try to install updates again.

**Reset Windows Update Components

https://www.tenforums.com/tutorials/24742-reset...

If still doesn't work, Please try to Perform a Repair Install of Windows 10 with an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications.

**Few things to check on the PC

1. Important: Back up your personal data and files to an external hard drive, USB thumb drive, or cloud location (such as OneDrive).
2. Ensure you are signed in or have administrator rights to do a repair install
3. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
4. Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly try to use the media creation tool.

https://www.microsoft.com/en-us/software-downlo...

Download the media creation tool and save it to your computer.

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC.

I hope this helps! Please let me know if you have any further concerns.

Sincerely

John DeV

Independent Advisor

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