Hi,
The issue appears to be with the Intel graphics driver, the igdkmd64.sys .
Can you try replacing both the Intel and NVIDIA graphics drivers with the ones available from Dell for the laptop.
BSOD code (19c)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi,
I have experienced BSOD code (19C) and I have uploaded the DMP file on below link:
https://1drv.ms/u/s!Aolytb5gLNkWiBJBSGmRhFiI5u-T?e=WEfldc
Please advise for the problem so that I can fix it from my side.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
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The crash was caused by dxgkrnl.sys which means something else drove it to fault. Looking at the faulting thread, it would appear that the most likely candidate is igdkmd64.sys which is your Intel Graphics with a date of Fri Sep 25 04:55:21 2020.
As you've just recently updated this driver, I'd recommend opening Device Manager and expanding Display Adapters. Select the Intel Graphics, then right click and select Properties, then click on the Driver tab and then choose to Roll Back Driver.