Installation problems Visual Studio Community 2019

Question

Hello,

I am trying to install Visual Studio Community 2019. The extraction of the files works but the installer does not start. In the logfile there is an error when starting the installer. I can not find this error anywhere (maybe i am blind?). Maybe somebody experienced something similar. Below you will find the logfile.
Best regards
Daniel

[6/2/2021, 11:38:56] === Logging started: 2021/06/02 11:38:56 ===
[6/2/2021, 11:38:56] Executable: C:\Users\A66154658\Downloads\vs_community__608515471.1580990274 (1).exe v16.10.31321.278
[6/2/2021, 11:38:56] --- logging level: standard ---
[6/2/2021, 11:38:56] Directory 'C:\Users\A66154~1\AppData\Local\TEMP_~1\3d75f21fca889b39688c16351834\' has been selected for file extraction
[6/2/2021, 11:38:56] Extracting files to: C:\Users\A66154~1\AppData\Local\TEMP_~1\3d75f21fca889b39688c16351834\
[6/2/2021, 11:38:57] Extraction took 468 milliseconds
[6/2/2021, 11:38:57] Executing extracted package: 'vs_bootstrapper_d15\vs_setup_bootstrapper.exe ' with commandline '  --env "_SFX_CAB_EXE_PACKAGE:C:\Users\A66154658\Downloads\vs_community__608515471.1580990274 (1).exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\A66154658\Downloads"'
[6/2/2021, 11:38:58] The entire Box execution exiting with result code: 0x0
[6/2/2021, 11:38:58] Launched extracted application exiting with result code: 0x138a
[6/2/2021, 11:38:58] === Logging stopped: 2021/06/02 11:38:58 ===

Answer 1

check if windows update is up-to-date, reboot the computer and temporarily disable any antivirus software, clean up the %temp% folder, then rerun the VS installer as administrator.
check this :- unable-to-install-visual-studio-2017-result-code-0x0-0x2

Answer 2

Thanks for the answere. It is a company Laptop, so Windows is up-to-date as allowed by guidelines, it was rebooted many times and I am not allowed to disable the antivirus. I know that some of my coworkes have it install without any problem...
I also tryied cleaning the %temp% an rerun as administrator, but still same Problem.
I also tryied doing all steps of the stackoverflow post again. Still same result, but many of the suggested problem solving steps are some files or services that are nowhere to be found on the PC.
I also search for the extracted Files, but they are also nowhere to be found...

Answer 3

I i kept on diggin through some files and found another log that suggested that the Microsoft.C2RSignatureReader.Native.dll is missing. Same as mentioned here: https://stackoverflow.com/questions/67377462/visual-studio-comunity-2019-install-failed

Beginning of the log. Start Time: 03.06.2021 10:09:24
VisualStudio Bootstrapper:03.06.2021 10:09:25: Commandline arguments = --env,_SFX_CAB_EXE_PACKAGE:C:\Users\A66154658\Downloads\vs_community__608515471.1580990274 (2).exe _SFX_CAB_EXE_ORIGINALWORKINGDIR:C:\Users\A66154658\Downloads
VisualStudio Bootstrapper:03.06.2021 10:09:25: Caught Exception: Type = DllNotFoundException, Message = Die DLL "Microsoft.C2RSignatureReader.Native.dll": Das angegebene Modul wurde nicht gefunden. (Ausnahme von HRESULT: 0x8007007E) kann nicht geladen werden., StackTrace =    bei C2RSignatureReader.Interop.C2RSignatureReaderNative.ParseArguments(String path, String[]& argumentsArray)
   bei C2RSignatureReader.Interop.C2RSignatureReaderInterop.ParseArguments(String path, String[]& arguments)
   bei Microsoft.VisualStudio.Setup.Bootstrapper.Program.Parse(String[] args, IServiceProvider serviceProvider, IC2RSignatureReaderInterop c2rSignatureReader, String entryAssemblyProcessName, String entryAssemblyProcessFullName)
   bei Microsoft.VisualStudio.Setup.Bootstrapper.Program.Run(String[] args)
VisualStudio Bootstrapper:03.06.2021 10:09:25: General Failure. Message:Die DLL "Microsoft.C2RSignatureReader.Native.dll": Das angegebene Modul wurde nicht gefunden. (Ausnahme von HRESULT: 0x8007007E) kann nicht geladen werden. Callstack:    bei C2RSignatureReader.Interop.C2RSignatureReaderNative.ParseArguments(String path, String[]& argumentsArray)
   bei C2RSignatureReader.Interop.C2RSignatureReaderInterop.ParseArguments(String path, String[]& arguments)
   bei Microsoft.VisualStudio.Setup.Bootstrapper.Program.Parse(String[] args, IServiceProvider serviceProvider, IC2RSignatureReaderInterop c2rSignatureReader, String entryAssemblyProcessName, String entryAssemblyProcessFullName)
   bei Microsoft.VisualStudio.Setup.Bootstrapper.Program.Run(String[] args) Inner Message: Internal Exception: 
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: Sending Watson Bucket with:
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P1  = vs_setup_bootstrapper
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P2  = 2.10.2174.31177
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P3  = 
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P4  = 
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P5  = 
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P6  = n/a
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P7  = 5002
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P8  = -2146233052
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P9  = 
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: P10 = 
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: Including dmp file
VisualStudio Bootstrapper:03.06.2021 10:09:25: Watson: Including Log : C:\Users\A66154658\AppData\Local\Temp;\dd_bootstrapper_20210603100924.log

Since I cannot find the extracted files I think that the extraction yields no files and this maybe the Problem?

Answer 4

Hello @Gertzobe, Daniel ,

Welcome to Microsoft Q&A forum.

From the log, I see this message [6/2/2021, XXXXXX] Directory C:\Users\A66154~1\XXXXX…. I think you don’t have a folder called A66154~1 right? The directory looks a little strange, are you using an administrator account on your machine, and is there any limitation on your machine/account/folder? Besides, are there other accounts/users on/use your machine?

In addition, have you checked Visual Studio 2019 System Requirements? Also, try using .NET Framework Repair Tool and SFC tool to do some repair and fix.

Best Regards,
Tianyu

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Answer 5

Hello Tianyu,
I checked my updates and KB5001337 is already installed. If it helps my Buildnumber is 18363.1556 and version is 1909.

Here are the latest updates done to the system. I am too blind (maybe dumb) to find them in the link you provided.

I also checked with my coworker that we have the same install and rights.

Do you think the Professional version would help?