System crashed multiple times

Question

Respected Community,

I am using Win10 on my Lenovo laptop. 

I have never faced any issues with BSOD before.

I do not have unwanted apps running, i have disabled many startup apps and the system in general runs gracefully.

However, the system is crashing frequently and abruptly with BSOD (it has happened 4 times now) from past 2-3 weeks.

I have not installed any app or updated any driver recently.

I just use my laptop to log onto workspot client and Avaya one-X communicator.

I just have my headphones plugged into 3.5mm jack and an ethernet cable from my broadband ISP.

Warning 07/10/2020 10:35:17 DistributedCOM 10016 None

Error 07/10/2020 10:31:37 DistributedCOM 10010 None

Error 07/10/2020 10:28:16 DistributedCOM 10010 None

Warning 07/10/2020 10:27:48 DistributedCOM 10016 None

Warning 07/10/2020 10:27:48 DistributedCOM 10016 None

Warning 07/10/2020 10:27:48 DistributedCOM 10016 None

Warning 07/10/2020 10:25:12 Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)

Error 07/10/2020 10:24:25 Service Control Manager 7000 None

Critical 07/10/2020 10:23:46 Kernel-Power 41 (63)

Error 07/10/2020 10:24:17 EventLog 6008 None

Answer 1

Hi Watsayan, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

Could be your computer just does not have the complete specs to run your programs or games. Best to check with the program and game makers' support and forums.

Those sound like very serious errors, especially the Critical 07/10/2020 10:23:46Kernel-Power 41(63) error, and are likely hardware. Of course, you can't fix hardware with software.

If the laptop is still under warranty be sure to contact Lenovo support, check their on-line docs and drivers, diagnostics, and ask in their forums about any known issues. You may need repairs or RMA/replacements.

Lenovo Support and downloads

http://www-307.ibm.com/pc/support/site.wss/home...

Lenovo Forums

http://forums.lenovo.com/

If not under warranty it would still be a good idea to check with Lenovo's Support and/or a real computer shop (one that does its own in-shop service on Lenovo laptops).

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ID41 & 141 are essentially the same.

ID41 with no Bug_Check - The main cause of this issue as you have described is hardware-related :

https://support.microsoft.com/en-us/help/202850...

1. Over-Clocking -> best to reset ALL to the defaults especially while troubleshooting
2. Memory (check thoroughly as indicated below).
3. Power Supply (nothing you can do about a laptop's power supply). Are there any power shortage/brownout conditions in your area? Also, try remove everything from the entires ac circuit the computer is used on - unplug everything else - not just from that one outlet but the all the outlets on that circuit.
4. Over-heating - even if the overall temps are with-in specs a single component can be too sensitive to even the normal levels of heat and fault at a lower temp. Try adding a fan blowing into the case to reduce the effects of heat even more than the cooler usually does. Of course, ensure all built-in fans are running.

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A. Are you overclocking anything? If so STOP! OC can not only cause BSOD it can make troubleshooting virtually impossible.

B. Have you installed any performance or OC software such as MSI Afterburner? Those change system settings during installation which are still in effect even when the program is not running. Best to uninstall ALL of those if any.

C. After both A. & B. reset the BIOS back to the system/motherboard maker's recommendations.

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D. Be sure the SSD (if used) has the latest firmware from their makers.

E. Try removing and reseating all memory and SSD/ hard drive IF that is possible on that model - and re-install the just in case there is any loose-fitting. Not much else you can do with a laptop's hardware.

F. Try adding a fan blowing on high onto the laptop's bottom to see if that helps - this is an important step. The point is to increase airflow to maximize heat dissipation. <-- Please do this.

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Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - over-night is best. < -- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

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Running OCCT for Home Use (Free) and these Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

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Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

If there are any memory.dmp files created in C:\Windows or xxxxxxxx.dmp files in C:\Windows\minidump then post those so I can analyze them.

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

Here to help,

Rob

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