Windows update Not working

Question

I'm having issues with the windows update, it always shows me an error code: (0x80080005), also whenever I'm in the windows update tab I'm unable to open anything like view update history, advanced options and other things the only option that works is the close button on the top right that's it. 

Things that the virtual agent told me to try:

1. Troubleshooting didn't work.
2. I ran DISM in cmd and then I ran SFC and still it didn't solve the issue.
3. The reset windows update tool didn't work.

Please help me!!

Also is it possible that this issue is caused by viruses?

Answer 1

Hi Vihan, my name is Jose. I'm an Independent Advisor and a Windows user like you. I'll be glad to help you today.

First, try restarting Windows update Auto Update. Search for PowerShell, right click then and select run as administrator. In powershell window type: wuauclt.exe /updatenow

After that, restart your computer and try Windows update again.

If that doesn't work, Search for CMD, right click then and select run as administrator. In CMD window type these commands:

NET STOP WUAUSERV

NET STOP BITS

REN C:\Windows\SoftwareDistribution C:\Windows\SoftwareDistribution.old

NET START WUAUSERV

NET START BITS

after that restart your computer. If that fix your issue you must delete the .old folder. Using File Explorer go to C:\Windows\ and delete SoftwareDistribution.old folder.

Please let me know if you need any further assistance.

Answer 2

Hey jose, I checked on youtube about the same thing like you mentioned above and I did the whole thing and still, it was not working because somehow my registration entries got deleted I don't how it happened but I downloaded them from a trusted forum and it worked. I'm so happy!!

thank you for providing your help.

Also, can you tell why did the registration entry got deleted? I'm asking this so that in future I know what exactly happened 

Again thank you so much :)