Remote assist.

Question

I some times give assistance to a friend using 'Quick Assist', is there anyway I can have my cursor pointer showing on his screen while I move around his PC?

Answer 1

Hi EddieTL,

You are most welcome. Just reach us back if you need further assistance. Have a great one!

Answer 2

Hi  Will,

I will be using 'Quick Assist' tomorrow night to give assistance. I was inquiring about my mouse pointer showing on his screen. Now we understand how it appears, after reading articles. Thanks.

Answer 3

Hello EddieTL,

This is Will C an Independent Advisor and I will be happy to provide further ideas for your inquiry.

When using Quick Assist to provide assistance to the other end you will be prompted with Sharing Options, First is: View Screen which is for viewing only. Second, "Full Control".

Be sure to select Full Control for your session, this allows you to move the mouse pointer, open programs, basically interact with the other person's computer and they will also see what is happening from their end.

More of this in-depth explanation and further how-to regarding Quick Assist on this article:

https://www.computerworld.com/article/3124640/s...

Standard Disclaimer: These are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Hi EddieTL

It's my pleasure to help you today.

please run through this link for Quick Assist troubleshooting:

**https://support.microsoft.com/en-us/windows/sol...

**https://support.microsoft.com/en-us/windows/sol...

Juliet

Independent Advisor