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Windows Hello setup not working

Anonymous
2020-10-08T19:09:18+00:00

Hello

I'm having trouble setting up my Windows Hello camera. I'm using a Tobii 4C eye tracker that doubles as an IR camera. The error I get is when I try to enable face recognition, the control panel says "we couldn't find a camera compatible with Windows Hello Face".

Everything worked fine until some time ago, my guess is I managed to corrupt the Windows Hello data and that the solution would be to clean up any data Windows Hello might still have on my old setup, but I don't know how to do that.

Thanks for any advice you might have.

Best,

Dan

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2020-10-08T19:39:15+00:00

Hello Dan,

My Name is Chander and I am Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

To start, I would recommend taking a look at our community forum:

https://answers.microsoft.com/en-us/windows/for...

Please do the step provided by ManuelBieh and let me know how it goes?

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  1. Anonymous
    2020-10-09T07:07:50+00:00

    Hi Chander,

    Thanks for your response! This did indeed help solve my problem. After installing those two .inf files, I was able to remove my existing Face data, reinstall the eye tracker software and set everything up again.

    Best,

    Dan

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