Can't access Education Software

Question

Hello, I'm a student who just registered for the Microsoft Azure services. 

We're asked to download and install the free software (Windows 10 education, Visual Studio, etc) so that we can work on class projects. 

https://portal.azure.com/

But when I try to access the software and the key, I get an error and can't proceed:

We are sorry, but we are unable to validate your access to benefits (Transaction Id: 381cb31abe4d42efb637e214b01552b0, Message Code: 715-123170). Please contact support.

You do not have access

We are sorry, but our systems are detecting a problem with your account and are unable to validate your access to Azure Dev Tools for Teaching.

Please contact support and reference the followinig transaction ID and Message Code.

Transaction ID: 381cb31abe4d42efb637e214b01552b0

Message code: 715-123170

Get support

But I cannot contact support because it says it is not available with my student plan. And yes, the error message really does have a typo and says "followinig" instead of "following".

Can someone help please? I need to be able to set up this software before next week for our lessons.

Thanks

Answer 1

Hi,

I'm Independent Advisor not Microsoft employee or support person. But I'm in contact with Windows developers since 1995 - as a one of the best Windows beta-testers till 2009 when program was closed, as an MVP in 2005-2017 including Windows System & Performance nomination. So I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

Azure related questions is more effective to ask such questions at Q&A forum https://docs.microsoft.com/en-us/answers/index....

It is oriented to admins and corporate users, and this forum - to home users so local experts may have no corresponding knowledge, sorry.